Non-Invasive Cardiology Administrator Maternity cover - Royal Brompton

A Vacancy at Guy's and St Thomas' NHS Foundation Trust.

Salary: £29,485 - £31,088 per annum inclusive of HCAS

Band 3 – Non-Invasive Cardiology Booking coordinator

Permanent Position

We are currently recruiting a booking coordinator to join our specialist team at The Royal Brompton Hospital, Chelsea. Our excellent services are recognized worldwide, the specialist skills offered at our Centre will be transferrable for career progression.

This administration role is aimed at current band 3 booking coordinator looking for career progression and additional admin responsibilities. The post will suit a well organised, hardworking, efficient, and enthusiastic person, who will be responsible for the running of the appointment booking system, reception duties, answering telephone inquiries and liaising with clinical staff at all levels.

Customer service experience is essential. Previous experience of working within in a high demand, team-based environment is required. Ability to work within strict time deadlines, whilst retaining accuracy and attention to detail is required.

Due to popularity, the advert may close early if enough internal applications are received.

• Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP’s, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.
• Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients and their relatives.
• Aware of procedures involving patient/visitor/staff complaints.
• Patient/customer care
• Book non-invasive appointments using EPIC confirming, cancelling and changing appointments as necessary
• Ensure patients are communicated with effectively in relation to their appointments via email, telephone or letter.
• Courteously and efficiently receive all telephone inquiries in line with the Trust’s Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic.
• Work closely with staff to monitor appointment attendance, cancellations and DNAs
• Ensure that patient telephone calls are answered in accordance with Trust policy.
• Deal with concerns / complaints as appropriate.
• Arrange transport and translators as required.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world.

Our integrated approach to caring for patients from before birth, through childhood, adolescence and into adulthood and old age has been replicated around the world and has gained Royal Brompton and Harefield an international reputation as a leader in heart and lung diagnosis, treatment, and research.

Title:Non-Invasive Cardiology Administrator – Maternity leave

Grade:3

• To provide a comprehensive administration, booking and appointment service for non-invasive Cardiac Physiology and ensure compliance with waiting time targets.
• To provide reception cover if required to the pacing clinic.
• To provide an excellent service to patients, their relatives and careers.

• Provides support to Cardiology Department Participates in quality control and technical audits.
• Maintains a high standard of clinical practice.
• Ensures that all patients, their relatives and visitors are acknowledged in an appropriate and friendly manner at all times.
• Ensures that patient’s privacy, dignity, religious and cultural beliefs are respected.
• Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP’s, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.
• Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients, and their relatives. Facilitates good liaisons and working relationships with other disciplines working within the department.
• Aware of procedures involving patient/visitor/staff complaints.
• Patient/customer care (both direct and indirect)
• Book non-invasive appointments using EPIC confirming, cancelling and changing appointments as necessary in an accurate and timely manner, escalating issues and queries to line manager as appropriate.
• Ensure patients are communicated with effectively in relation to their appointments via email, telephone or letter.
• Courteously and efficiently receive all telephone inquiries in line with the Trust’s Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
• Work closely with staff to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made.
• Ensure all patient administration is in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
• Ensure that patient telephone calls are answered in accordance with Trust policy.
• Deal with concerns / complaints as appropriate.
• Arrange transport and translators as required.
• Provide reception services for patients, receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.
• Work closely with staff within the Divisions to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made.
• Any other duties, clerical or otherwise, which are commensurate with the role of this post.
• Policy & Service development
• Participates in Cardiology Department meetings providing input to the development of policies. Assists in the implementation of these policies.
• Information management
• Enters data into the departmental databases and appointment system. Checks all entered patients details to allow efficient tracking of results.
• Trained to use EPIC to track patients, medical records and appointments.
• Ensures adequate documentation of all patient records. Reviews technical reports following patient investigations, prior to their release to other hospitals, GP’s, consultants.

To undertake any other duties commensurate with the grade as requested.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

This advert closes on Wednesday 27 Nov 2024