Assistant Business Support Administrator
Job overview
Mental Health Social Care PathwayPermanent (home and office agile working available)
The role is to work as part of a team to administratively support the Mental Health Adult Social Care Pathway. A strong sense of teamwork and commitment to maintaining high standards is essential to this position. In addition, the post holder will be required to provide comprehensive and confidential administrative and clerical activities to meet the needs of various services; they will effectively communicate related information and advice to enable the teams to achieve operational excellence.
Main duties of the job
The post holder will be required to undertake general office duties and support the teams where required primarily with customer service and handling calls into the Social Care Pathway . The post holder will also be responsible for call handling, inputting data, data cleansing, maintaining records and providing support to the social workers as required.
All posts require suitable candidates who possess a good standard of literacy and numeracy, good communication and interpersonal skills, IT skills, including well developed data entry skills and working knowledge of Microsoft Outlook, Word and Excel, ability to multitask and prioritise own workload.
Working for our organisation
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days)
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Detailed job description and main responsibilities
(home and office agile working available)
For further information of this role please see attached the job description and person specification.
For further information of this role please see attached the job description and person specification.
Social Work Learning Academy (SWLA)
On appointment, the post holder will be enrolled in the SWLA and aligned to the appropriate British Association of Social Work Professional Capabilities Framework. The relevant SWLA ‘stage’ (i.e. stage 1 (ASYE), 2 (Social Worker) or 3 (Advanced Social Worker) will also be agreed taking all prior Continuous Professional Development (CPD) and relevant experience into consideration.The post holder will be required to take responsibility for their own Continuous Professional Development.
For further details / informal visits contact:
Name
Anne James
Job title
Business Manager
Email address
[email protected]
Telephone number
0300 303 3457
Person specification
Qualification and Training
Essential criteria- Good general education with English and Maths to GCSE standard or equivalent
- IT qualification equivalent, i.e. NVQ Level 2 in Business Administration or equivalent qualification or equivalent knowledge gained through experience
- Willingness to undertake training relevant to the post
Experience
Essential criteria- Experience of using computer based information systems in an office environment
- Ability and experience of using IT systems including Microsoft Office and MS Teams and have accurate and competent keyboard skills
- Previous experience of working with the public both on a face to face basis and over the telephone
- Experience at organising, attending meetings and minute taking