Booking and Marketing Co-ordinator

We are seeking a dynamic and detail-oriented Bookings and Marketing Co-ordinator to manage our meeting room reservation system. The successful candidate will play a crucial role in ensuring the smooth operation of our bookings system, maintaining customer satisfaction and maximising occupancy and revenues.

• Ensure that all bookings information is accurately logged first onto our Midas system and subsequently onto QuickBooks (training will be provided).
• Receive and respond to room booking enquiries, providing efficient and accurate information to customers.
• Liaise with customers and potential customers to identify room hire needs and advise on our facilities and services.
• Work closely with the Finance Assistant providing all necessary information to ensure that invoices can be issued in a timely manner, including appropriate and accurate customer contact information.
• Ensure that the Finance Assistant is immediately advised of any changes to bookings.
• Raise invoices and received customer payments in the absence of Finance Assistant.
• Actively promote Meeting House room hire to maximise occupancy and revenues.
• Promote catering, refreshments, additional services and equipment.
• Monitor competitor pricing and market trends to ensure competitive room rates.
• Implement strategies to fill off-peak time slots and minimize gaps between bookings.
• Generate regular reports on occupancy rates.
• Handle customer feedback and resolve any booking-related issues.
• Develop our existing website and use social media to market the room hire business.
• This role is office based at 22 School Lane, Liverpool, L1 3BT.

• Minimum 1 year of experience in a similar role or customer service position.
• Good administrative skills and IT literate including in the use of the Microsoft Office suite, most particularly outlook and ability to use online booking system/diary.
• Good communication skills (able to provide clear guidance and direction and respond to questions or requests appropriately).
• Ability to analyse and process data and produce reports.
• Ability to identify revenue optimisation opportunities.
• Experience with booking/scheduling software.
• Strong organizational and time management skills.
• Customer service, warm welcoming approach.
• Numerate – able to provide quotes and costings to customers.
• Literate - good standard of English both written and spoken.
• Excellent organisational skills.
• Accuracy and attention to detail.

• Previous experience in hospitality or facilities management.
• Experience with event management software
• Experience in Social media and website administration.

• Sympathy with Quaker values.

Application closing date is 8th February 2025 and Interviews on Thursday 13th February 2025