Cloud Services Consultant

All members of the team also contribute to Service improvement projects.

Managed Cloud Services host and maintain enterprise-wide environments for customers across a range of market sectors, your ey responsibilities as a Managed Services Consultant would be to:

• Service Monitoring and issue resolution: Monitor incident trends and undertake a proactive and reactive approach to service-related issues.
• Innovation: act as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities
• Enhance customer experience: Implement service improvements which are identified and prioritised as a business.
• Collaborate: Work with engagement teams to grow accounts
• Automate: Identify opportunities to automate, streamline and improve processes and reporting.
• Grow your knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors.

About You

We are keen to consider candidates with a range of experience for the Consultant role, this would be a great career if you:

• Have experience in a technical role, ideally with experience in AWS / Azure and / or ArcGIS Enterprise.
• Have an interest in developing your IT and cloud and GIS technology skills.
• Enjoy problem solving and have an ability to understand a challenge from multiple perspectives.
• Have an aptitude for technological improvements.
• Thrive in a fast-paced environment, with excellent time management and organisational skills.
• Can clearly communicate technical ideas, whether to other technical peers or non-technical project managers or customers.
• Have good interpersonal, written/verbal communication, multi-tasking, and presentation skills.
• Can develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.
• Are self-motivated, good at creating and nurturing relationships, and enthusiastic about delivering a high-quality service.

• We offer a good basic salary plus a generous bonus paying up to 20% per annum
• A great benefits package, including a good company pension, Vitality healthcare scheme, gym contribution, cycle to work scheme, enhanced maternity and paternity leave. We believe as a company that we should give back wherever we can and therefore also offer volunteering opportunities for charities that are important to you.
• Flexible working - we all work flexibly. We are also happy to consider full and part time applications

Location: We offer flexibility around location. You can opt for home-based working, or office based in either Edinburgh, Aylesbury of Cambridge. There is also an opportunity to work a mix of both in a hybrid model. We work virtual-first with most of our customers, however some travel to customer sites will be required.

Security: Because of the types of data and clients we work with, all our positions require successful candidates to undergo a level of security clearance