Receptionist Pre-Operative Assessment Department
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff.In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
Pre-operative Assessment is a nurse led clinic which is at the heart of the elective surgical pathway. Within this role as an experienced receptionist you will be responsible for the management of the daily clinical template working with your line manager and administrative colleagues to ensure all available appointments are correctly utilised.Within the role you will be liaising and booking appointments via the waiting list teams and any additional patients that the department has been asked to see. Good communication skills, time management and a good work ethic along with a sense of humour and pride are essential.
Main duties of the job- To book all patients appointments on to the patient cenrtre system as they are received from emailed correspondence via telephone conversations or emails with the waiting list teams along with any other areas within the surgical division
- Making sure all appointments are scheduled equally amongst all the pre-op nurses over the whole working day
- Be able to present any potential problems to the clinical team for further input where necessary using clear and concise communication skills.
- Be able to work as part of a team and be able to pick up other colleagues work if necessary to ensure the departmental deadlines are met, this will include supporting the case note co-ordinators when the need arises
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
- To book all patients appointments on to the patient cenrtre system as they are received from emailed correspondence via telephone conversations or emails with the waiting list teams along with any other areas within the surgical division
- Making sure all appointments are scheduled equally amongst all the pre-op nurses over the whole working day
- Be able to present any potential problems to the clinical team for further input where necessary using clear and concise communication skills.
- Be able to work as part of a team and be able to pick up other colleagues work if necessary to ensure the departmental deadlines are met, this will include supporting the case note co-ordinators when the need arises.
- Ensure accurate information is input into the Patient Administration system (Patient Centre) to support the recording of a patient episode of care
- Ensure patients letters and an ICP are available for the health care professionals during the clinics
- To treat patients with dignity and respect and to handle all sensitive information in a confidential manner
- Ability to communicate with patients and extract information in a polite and professional manner
- Assist in the preparation of the reception area by ensuring that it is a clean and welcoming experience for patient
- At the end of each day, ensure the reception area is left clean and organised ready for the following day
Person specification
education and Qualifications
Essential criteria- Good general education in English (GCSE or equivalent
- IT/Computer skills for example PAS/Patient Centre or equivalent
Knowledge
Essential criteria- Basic Computer /IT skills
- Excellent Communication Skills
- Problem Solving
- Good Telephone Manner
- Knowledge of NHS policies and procedures
- Knowledge of medical terminology
Experience
Essential criteria- Previous experience of working in an administrative role
- Experience of team working and with the general public
- Previous NHS/Hospital Experience
- Experience of PAS/Patient Centre or Equivalent
Skills
Essential criteria- Excellent organisational Skills
- Ability to prioritise workloads
- Ability to use initiative
work related circumstances
Essential criteria- Ability to work flexibly and be adaptable to change
Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.
Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion.Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.
Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce.Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.