Senior Healthcare Support Worker

Job overview

Are you looking to join a team which is striving to make positive changes?

An exciting opportunity has arisen for a clinical support worker to assist with the smooth running of Outpatient clinics in Maidstone Hospital. We are seeking a senior clinical support worker to work in this busy and rewarding service.

Our vision is to deliver kind, compassionate and sustainable services for our community, through being improvement driven and responsive to the needs of our patients and staff, making us a great place to work

We cater for a number of specialities such as medicine, surgery, trauma and orthopaedics, vascular, plastics and breast care. We have excellent staff welfare support and actively encourage staff to be involved in service improvements.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Main duties of the job

We require excellent communication and interpersonal skills. You must be able to demonstrate that they can work in a busy environment with a multi-disciplinary team and have excellent communication skills

You will work with the outpatient team to provide safe, effective and high quality patient care maintaining standards that meet the requirements of the Trust and the CQC.

We offer flexible working hours between 08.00 and 18.30 Monday to Friday. There are also opportunities to support additional clinics in the evenings and at weekends.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm.

Person specification

Qualifications

• NVQ/Diploma level 3 in Healthcare or an equivalent healthcare qualification (competencies must have been assessed in a healthcare environment).
• Functional skills English and maths level 2 or GCSE English and maths grades A*/9 – C/4.
• Internal applicants only: In the absence of the above qualifications, the job holder will be required to successfully complete a level 3 Healthcare Support Worker apprenticeship within the first 18 months of employment
• Care certificate

Experience

• Significant experience as a Healthcare Support Worker or Trainee in a care setting.

• Acute Sector Experience

Skills

• Knowledge of the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers (2013).
• Knowledge of the common conditions/illnesses/complex needs of patients within the appropriate clinical specialty.
• Insight into role and responsibilities of post.
• Able to describe the importance of delivering high quality care to patients.

• Knowledge of current healthcare issues.

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Good luck! We look forward to welcoming you to our exceptional team!