Front Office Manager
GLH Hotels London
Front Office Manager
Permanent
39 hours per week
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London.You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
The Role
Are you a manager who puts your team and our guests at the heart of your business? Who really listens to and focuses on their needs? Can you take full responsibility for the Front Office team and use your skills to ensure every guest has an exceptional experience?If you answered yes, then we want to hear from you. As Front Office Manager you will be able to demonstrate excellent leadership skills and a track record of delivering results through your people. You will be responsible for Reception, Guest Relations and Nights, but you will need to work closely with all other departments to ensure guests have a seamless experience.
You will be passionate about delivering a world class guest experience and will be happy to take the lead in training and developing your team. You will also be driving sales, working to budgets and dealing with challenging guest issues, while coaching and mentoring your team.
What we look for- Previous experience in similar environment
- Excellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levels
- Experience of delivering training using company guidelines
- Good time management and organisational skills
- Ability to work well under pressure
- Ability to achieve and set standards and operate to performance
- Positive approach to learning in role and identifying own training needs as appropriate
- Self-motivated, able to make decisions and react to sudden changes in operation
- Ability to work effectively as part of a team
- Great development opportunities
- Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
- Interest free season ticket loans (conditions apply)
- Access to a 24/7 Employee Assistance Program
- Pension and Healthcare Schemes
- Wagestream - get access to earned salary before payday
- Paid volunteering days
- Generous recommend a friend scheme
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Great Recognition program
- ...and many more!
GLH HotelsLondon
Front Office Manager
Contract Type - Permanent
39 hours per week
Employment Type - Full Time
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