EPRR Support Officer

Job overview

The North East Ambulance Service (NHS) Trust would like to invite applications for an exciting opportunity based within the Emergency Preparedness Resilience and Response (EPRR) Department. Reporting to the EPRR Officer and working within the administrative support team, the EPRR Support Officer will be responsible for providing a range of administrative functions to the department The role will also provide support to the Business Continuity Manager.

The Support Officer team also provide support to training and exercising and HART (Hazardous Area Response Team) and so there will be opportunity to provide resilience to these workstreams in times of high demand or team absence. In the ever developing world of resilience, there will be opportunities to provide administrative support to ad-hoc projects and workstreams across the wider EPRR department.

For an informal discussion regarding the vacancy please contact Zoe Wilkinson, EPRR Officer on 07483972253 or [email protected].

Main duties of the job

Within this role, the successful candidate will provide administration support and assistance to the EPRR Department. This will include but is not limited to:

• Taking meeting minutes/meeting secretariat responsibilities
• Collating data for inclusion in reports
• Support in producing various monthly reports
• Updating and maintaining various records and systems
• Monitoring the status of business continuity incidents
• Support to winter planning workstreams

Organisation and co-ordination skills are key to this role as you will be required to manage a number of tasks and processes which are key within NEAS governance arrangements, conducting prioritisation of activities on a regular basis.

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".

We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Detailed job description and main responsibilities

Please refer to the attached Job description for a full list of responsibilities and duties for this role.

Person specification

Education, Qualifications and Training

• Minimum of 5 GCSE at grade ‘C’ including; English Language and Mathematics, (equivalents will be considered).
• Evidence of Continued Professional Development (CPD).
• NVQ Level 3 or equivalent in Business Administration/Customer Service, (equivalents will be considered).

• UKHSA Major Incident Loggist course or equivalent.
• Department of Health & Social Care (DoHSC) Security Clearance to Secret / Classified.

Key Skills, Knowledge and Aptitude

• Significant relevant recent experience of providing a range of effective routine and non-routine administrative support services.
• Excellent time management skills and significant knowledge and experience to be able to prioritise workloads and work to tight deadlines and meet defined and agreed objectives.
• Excellent working knowledge of using Microsoft Outlook, Excel, Word & PowerPoint software packages or similar systems.
• Displays high levels of attention to detail.
• Ability to work autonomously without direct supervision, to prioritise effectively.
• Excellent interpersonal skills and ability to communicate to individuals and groups at all levels, both written and verbal.

• Knowledge of working within the emergency services/ armed forces or experience of dealing with such agencies as stakeholders.
• Working knowledge of Government Protective Marking Scheme and handling material of a sensitive nature.
• Significant previous experience of providing and effective administrative support service to managers at a senior level.

Experience

• Proven record of maintaining confidentiality and working with sensitive data.
• Previous experience of creating reports and using various I.T. software packages.
• Experience at communicating with external organisations.
• Experience of responding to situations which may be tense/emotive.
• Proven ability of working under varying degrees of pressure.

• Experience and understanding of business continuity
• Experience of providing administrative support during significant events or pressured situations.

Disposition & Personal Attributes

• Team player.
• Ability to cope with change, to be flexible and to handle uncertainty.
• Focused on achieving results.

Disposition & Personal Attributes

• Professional approach and image with commitment to continuous improvement.