FCS-317 Senior Business Analyst
Are you excited by the opportunity to support the delivery of high-profile public projects and services to connect people with places in Greater Manchester? Would you like to join an organisation using leading-edge technologies to help keep Greater Manchester moving?
Your RoleThe Senior Business Analyst will work in the Ticketing Team initially as part of the PAYG Contactless programme.
The post holder will have an expert understanding of complex requirements and scope identification from a wide range of potential stakeholders. They will be able to interpret this into a conducive format that is attributable to planning work and activities and able to manage the traceability and management of those over their lifetime.They will drive and manage the delivery of innovation, quality and change into Ticketing Practice to constantly improve outcomes. They will be responsible for requirements investigation and changes in scope and should have a good understanding of the project lifecycle.
For more information, please see the role profile at the bottom of the advert.
Who are we?
About the PAYG Contactless Programme
The integrated Fare and Ticketing offer will involve providing all types of passengers with access to a Pay-As-You-Go (PAYGO) proposition where a passenger travels first and pays later based on travel taken. Initially these proposals will cover Metrolink and Bus, but they are designed to be scalable to rail and micro-mobility in time.This scalability for the future and laying significant foundations for future integrations is a key principle of the scheme design for the fare and ticketing proposals. To provide this PAYG offer there will be a contactless payment option that enables customers to use credit/debit cards or associated contactless media to pay for their travel on Metrolink and Bus).
These are exciting times at Transport for Greater Manchester (TfGM). We are committed to delivering the 2040 Greater Manchester Transport Strategy and its goals to support sustainable economic growth, protect the environment, improve the quality of life for all, and develop an innovative city region.More than 5.6 million journeys are made across Greater Manchester’s transport network each day. It’s our job to do everything we can to keep the city-region moving and growing. We’re working hard to make travel easier through a better-connected Greater Manchester.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
To be successful as Senior Business Analyst you’ll have significant experience in building strong working relationships with internal and external stakeholders including third party providers and resolve complex requirements conflicts through stakeholder engagement and negotiation.You will have experience of presenting recommendations to senior stakeholders.
You’ll be a strong team player, with equal ability to work effectively both on your own initiative and without close supervision to meet funding and operational targets and deadlines. You’ll also have a working understanding of the transport and environmental context within which TfGM operates.
Key Skills and Experience- Analyses business processes, assesses feasibility and recommends new approaches.
- Uses and identifies improvements in a range of techniques including stakeholder interviews, workshops, use cases and document analysis.
- Applies and monitors the use of modelling and analysis tools, methods, standards.
- Collaborates with stakeholders to prepare complex, high-value business cases.
- Builds strategic relationships with stakeholders.
- Acts as a single point of contact and facilitates access to colleagues and SMEs.
- Negotiates at senior levels, influencing the commercial and technical evolution of services.
- Takes responsibility for requirements investigation.
- Facilitates scoping and business priority-setting for complex changes.
- Selects the most appropriate means of representing business requirements.
- Takes responsibility for investigating changes in scope.
- Understands the Project Lifecycle, Project Definition, scoping principles, roles of stakeholders and the BA.
- Supports delivery of technical and business requirements.
What we can offer you
This is a permanent role with a salary of £59,989 - £65,316 per annum depending on experience. This is comprised of base salary £47,539 - £52,866 plus market supplement plus £12,450 market supplement which is paid monthly and reviewed on an annual basis)).
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.
Our benefits include:
- 28 days holiday per annum (plus bank holidays)
- Flexible and hybrid working options to promote and support a good work/life balance
- Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
- Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
- Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
- We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
What's next?
To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents.If any personal details are included these will be visible to the hiring manager.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process.We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
Business Analyst Role Profile
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