Customer Service Manager

About Our Client

Our client has a substantial workforce, reaching over 2000 employees across various locations. They pride themselves on delivering high-quality services, and are renowned for their commitment to continuous improvement and innovation in their industry.

• Develop and implement strategies to improve customer service processes.
• Manage and lead a team of customer service professionals.
• Handle customer queries and complaints, ensuring a high level of customer satisfaction.
• Ensure compliance with industry regulations and company policies.
• Collaborate with other departments to streamline operations.
• Prepare and present performance reports to senior management.
• Identify opportunities for growth and lead initiatives to increase profitability.

The Successful Applicant

A successful Customer Service Manager should have:

• A Proven experience in a managerial role within customer service.
• Strong leadership skills and the ability to manage a large team.
• Exceptional customer service skills and the ability to handle complaints effectively.
• Excellent problem-solving skills and the ability to make decisions under pressure.

• An annual salary ranging from £40000 to £50,000, depending on skills and experience.
• Generous annual leave allowance.
• A supportive and collaborative work environment.
• Opportunities for professional development and career progression

We encourage all suitable candidates to apply for this exciting opportunity. This is your chance to join a leading company and make a real difference.