Senior Admissions Coordinator
Job overview
We are looking for a well-organised, enthusiastic and motivated individual to join the General Surgery team within Digestive Diseases, as a Senior Admissions Coordinator. This post will include a wide range of duties including the booking of patients’ surgery, liaising with consultant surgeons and organising pre-operative appointments.
You will be required to proactively manage patients' surgery dates in line with Trust Policies and procedures. This role requires attention to detail and accuracy.
Main duties of the job
The Senior Admissions Co-ordinator is responsible for the effective management of surgical waiting lists and the coordination of theatre bookings to ensure patients receive timely, safe and efficient care.
The post holder will work closely with consultants, clinical teams and administrative colleagues to support the delivery of high-quality patient pathways in line with Trust policies, national waiting time standards and cancer targets.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 22nd April 2026.
Interviews are due to be held on 5th May 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria- GCSEs (or equivalent), including Maths and English at grade A-C (9-4)
- Educated to A level or NVQ level 3 Customer Service/Business Admin or equivalent
- Further administrative or healthcare related training
Experience
Essential criteria- Experience of working in a busy clerical/office environment or reception service
- Prioritising, planning and organising own tasks
- Working within guidelines
- Ability to handle challenging conversations with empathy and professionalism
- Experience of producing documents to a high standard
- Experience handling sensitive or confidential information
- Previous experience of working for the NHS
- Knowledge of RTT rules, cancer pathways or NHS booking processes
- Experience liaising with multidisciplinary teams
- Data entry experience and documentation
- Experience managing waiting lists or appointment bookings
Knowledge
Essential criteria- Understanding of confidentiality, data protection and information governance
- Sound knowledge of office procedures
- Understanding of customer service
- Knowledge of IT packages, including Microsoft Office (Excel, Outlook, Word)
- Knowledge and awareness of NHS targets and Trust priorities
- Knowledge of Trust information systems
- Knowledge of medical terminology
Skills
Essential criteria- Ability to work as part of a team
- Excellent communication skills including telephone, email, face to face
- Ability to prioritise workload and meet deadlines
- High level of accuracy and attention to detail
- Ability to use own initiative and work autonomously
- Ability to demonstrate leadership skills
- Willing to take on/learn new skills
- Professional, calm and resilient under pressure
- Ability to store and safeguard confidential documents
Additional Requirements
Essential criteria- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.