Customer Service Assistant - Sheffield
Customer Service Assistant
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organized, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends.Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:- Be an experienced Customer Service Advisor / Customer Service Assistant.
- Working knowledge of MS Office to include Outlook, Word, Excel.
- Providing product and technical information to the customer.
- Liaise with the operations team to ensure the fulfilment of customer sales orders.
- Help customers with product returns and invoice queries.
- Handling customer telephone enquiries.
- Processing of Sales orders and customer invoicing.
- Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
- Dealing with trade customer collections and retail customer sales.
- Returns order processing and raising credits through the approval process.
- Organising collections of sales orders to be processed by freight forwarders.
- Customer contact via telephone to support scheduling of sales orders.
- Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd robert@glencallum.co.uk or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF: 4205RC - Customer Service Assistant