IT Helpdesk Analyst
Michael Page City of London
About Our Client
A fantastic trade looking for a brilliant IT Helpdesk Analyst to join a brilliant team of engineers.
Job Description- Assist employees with IT-related issues, including hardware, software, and network problems.
- Deal with, review and qualify IT support tickets received via the Jira ticketing system.
- Maintain detailed records of support requests and resolutions.
- Ensure protection systems (eg anti-virus) are kept up to date.
- Daily housekeeping tasks to ensure system stability.
- Escalate issues to the rest of the IT team where required.
- Set up and configure desktops, laptops, printers, and other peripherals.
- Diagnose and resolve technical issues promptly to minimise downtime.
- Perform regular maintenance on IT equipment and software to ensure optimal performance.
- Provide basic training to employees on IT systems and software usage.
- Previous experience in an IT support role is preferred but not mandatory.
- Ideally, experience with remote support tools and ticketing systems.
- Familiarity with Windows 11 operating system, Microsoft 365 Suite, and common IT hardware.
- Microsoft, CompTIA A+, Network+, or similar certifications preferred but not mandatory.
- Fantastic benefits available
- Hybrid working
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