Relationship Manager
RELATIONSHIP MANAGER Salary: £25-30k DOE + £15k performance related bonus Location: Manchester City Centre - onsite Hours: Mon-Fri (9am-5pm)
Keywords: Relationship Management, Client Relationship, Sales and Service, Revenue Opportunities, Portfolio Management
Our client is offering an exceptional opportunity for a talented Relationship Manager to join their industry-leading team. This role offers a competitive salary of £25-30k DOE with a performance-related bonus of up to £15k, bringing the OTE to £40-45k.Based in Manchester City Centre, you will be part of a company recognised as one of the 'Best Places to Work' by Sunday Times. With over 80,000 organisations and 13 million lives supported across the UK & Ireland, this role represents an unparalleled career advancement opportunity.
- Competitive salary with performance-related bonus
- Based in Manchester City Centre
- Part of an industry-leading EAP and OH provider
What you'll do:
As an Relationship Manager, your primary responsibility will be managing your own portfolio of clients, ensuring their understanding of our services while identifying further revenue opportunities. You will negotiate renewal terms, maintain accurate client records, and work towards internal KPI measures.Your role will also involve delivering consultancy services regarding product options such as onsite training and Critical Incident Stress Management (CISM). You will be expected to achieve self-generated new business client wins per quarter and provide weekly renewal and activity updates.
- Manage a portfolio of around 100 clients, developing and nurturing your accounts.
- Identify further revenue opportunities through effective communication.
- Negotiate renewal terms with intermediary and direct clients.
- Maintain accurate client CRM records.
- Work towards internal KPI measures.
- Deliver consultancy services regarding product options such as onsite training and Critical Incident Stress Management (CISM).
- Achieve self-generated new business client wins per quarter.
- Provide weekly renewal and activity updates.
What you bring:
The ideal candidate for the Relationship Manager position is an organised individual with excellent attention to detail, accuracy, and consistency. You should have a customer service focus and be committed to providing exceptional service across all channels – written, phone and face-to-face.Your interpersonal skills should allow you to build rapport and trust with others to forge meaningful business relationships. Commerciality and the ability to apply knowledge in a practical manner are also crucial. Energy, commitment, and drive with dedication to the role are required along with a proven track record of working to key performance indicators (KPIs).
Strong IT skills are necessary for this role, and a driving licence is desirable but not essential.
- Excellent attention to detail, accuracy, and consistency.
- Exceptional customer service skills across all channels – written, phone and face-to-face.
- Ability to build rapport and trust with others to forge meaningful business relationships.
- Commerciality and the ability to apply knowledge in a practical manner.
- Energy, commitment, and drive with dedication to the role.
- Proven track record of working to key performance indicators (KPIs).
- Strong IT skills.
- Driving licence desirable but not essential.
What sets this company apart:
Our client is an industry-leading EAP and OH provider with an unrivalled track record of incredibly strong year on year growth. They support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global group with a turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition, and international development.This represents an unparalleled career advancement opportunity.
What's next:
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Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates