Enhanced Care Healthcare Support Worker - Bank

apartmentMaidstone and Tunbridge Wells NHS Trust placeMaidstone calendar_month 

Job overview

We are excited to offer an opportunity to join our staff bank as a Band 3 Enhanced Care Healthcare Support Worker (ECHCSW), with flexibility to work across Maidstone Hospital and Tunbridge Wells Hospital.

As an ECHCSW, you will play a vital role within our direct care team, focusing on communication and therapeutic engagement. It is essential that you are committed to maintaining patient safety and have the right values, attitude, and resilience to work in a busy and often challenging environment.

Main duties of the job

In this role, you will provide high-quality care and therapeutic support to patients and their families, working in partnership with the wider multidisciplinary team. You will be assigned to individual patients on a shift-by-shift basis and work across wards and departments within the Trust, under the supervision of registered healthcare professionals.

You will support patients with behaviours that challenge by delivering one-to-one enhanced or cohorted care using a compassionate and therapeutic approach. Your role will be key in promoting dignity, safety, and wellbeing at all times.

This is a flexible position that requires you to work a variety of shifts, including days, evenings, nights, weekends, and bank holidays. Working on the bank gives you the opportunity to work flexibly at a time and date that suits you, offering a great work-life balance.

To prepare you for the role, you will be required to attend an Enhanced Care Health Care Support Worker Induction Day. This training will ensure you understand the expectations of the Trust and how to provide effective, person-centred support to patients with complex needs.

Please note: You must hold a nationally approved HEE Care Certificate, which must have been obtained in a healthcare setting.

If you are passionate about delivering high-quality care and making a difference in the lives of patients, we would love to hear from you.

Working for our organisation

For an informal discussion about the role, please contact Amy Daniels, Head of Mental Health - [email protected]

Interview Date - To Be Confirmed

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements.

Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Following your corporate induction you will be expected to attend the Trust’s Clinical Induction Programme for Healthcare Support Workers (which starts on the first day of employment). The programme is full-time (please contact the CSW Induction Programme Lead if you have any issues: [email protected]), lasts for two weeks and will involve travelling to both Trust sites.

The programme includes two supernumerary shifts in the clinical area (an early and a late shift), all of the other days are classroom-based and run from 9am to 5pm.

Person specification

Qualifications

Essential criteria
  • Hold a nationally approved Care Certificate – this must have been obtained in a healthcare setting.
Desirable criteria
  • Hold an NVQ/ Diploma level 3 in Healthcare/ or level 3 Healthcare Support Worker apprenticeship or equivalent experience.
  • Functional skills English and maths level 2 or GCSE English and maths grades A*/9 – C/4.

Experience

Essential criteria
  • Experience as a Healthcare Support Worker
  • Experience of working with people in varied contexts
  • Awareness and understanding of peoples enhanced care needs e.g. mental health, dementia and delirium, learning disability, autism, risk of falls.
  • Knowledge and experience in safeguarding adults and children
  • Ability to work in an often-challenging environments
Desirable criteria
  • Experience of multidisciplinary working
  • Previous experience of working with people who require enhanced care
  • Working knowledge of the Mental Health Act and Mental Capacity Act.

Skills

Essential criteria
  • Ability to communicate with people and families around sensitive issues
  • High level of emotional resilience to be able to keep thinking and performing skilfully under pressure
  • Well-developed organisational skills
  • Ability to work as part of a team and use initiative
  • Ability to work across agencies and within a multidisciplinary context
  • Computer literate
  • Able to prioritise work delegated by a registered nurse
  • Ability to create innovative solutions alongside people to help them meet identified goals
  • Skills in supporting people and families with emotional and behavioural issues
Desirable criteria
  • Skills in engaging people in recovery focused, resilience building exercises

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that experts in the workplace assess our staff and we ensure that their recommendations are implemented as quickly as possible.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Good luck! We look forward to welcoming you to our exceptional team!

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