Complaints Customer Service Advisor ref 1425188

• The role is to support the Customer Feedback team manage complaints and customer feedback. This will involve contacting the tenant to establish the issue being raised, keeping tenants up to date on progress with the complaint investigation, and following up on feedback received in response to complaints surveys and feedback. The role will also involve managing the 'complaints feedback' inbox uploading complaints updates and communicating these to other officers. The role may also involve investigating and writing responses

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.