Tool Service Team Leader
Hilti Corporation Glasgow
What's the role?
In this role, you'll establish a culture that thrives on continuous improvement and the implementation of new ideas. You'll be responsible for recruiting and engaging a top-notch team, ensuring that every member is not only skilled but also passionate about our mission.
Your day-to-day will involve managing end-to-end processes, from complaint handling to lean initiatives, all while maintaining a keen eye on productivity and customer satisfaction. You'll work closely with stakeholders, plan ahead to meet both short- and long-term goals, and ensure that our facility meets all compliance requirements.
As a Repair Team Leader at Hilti, your mission is to lead a dynamic team of technicians, fostering a culture of excellence and innovation. You'll be the driving force behind our commitment to delivering high-quality, fast, and efficient service to our valued customers in the construction industry.
What does the role involve?In this role, you'll establish a culture that thrives on continuous improvement and the implementation of new ideas. You'll be responsible for recruiting and engaging a top-notch team, ensuring that every member is not only skilled but also passionate about our mission.
Your day-to-day will involve managing end-to-end processes, from complaint handling to lean initiatives, all while maintaining a keen eye on productivity and customer satisfaction. You'll work closely with stakeholders, plan ahead to meet both short- and long-term goals, and ensure that our facility meets all compliance requirements.
Your leadership will be instrumental in creating a leaner, more efficient Tool Service Center that sets the standard for operational excellence.
What you need is:
- Relevant degree in a engineering
- Precise solution oriented character with strong sense of achievement and willingness to drive change proactively
- Enjoys problem solving/investigation of system discrepancies/anomalies
- People oriented with ability to influence team members with different needs to gain their commitment and support to resolve customer problems
- Previous supervisory experience and exposure to training others is ideal
- Experience in process excellence and system specifications within Hilti (SAP R3, SAP AMS, SAP Equipment), MS-Office (Excel, Access, Word, Outlook)
- Understanding / ability to learn new management processes (Quality / Costs / Efficiency / Audit team members / training of team members)
We have an excellent mix of people. Success at Hilti is down to teamwork and ability, no matter what your background.
What do we offer?
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
Genuine career advancement (more than 80% of all leadership roles are filled internally)- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- Company vehicle and fuel card for sales roles
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
- Trips to locations such as Milan, New York and global HQ for high performers across all teams
- Relevant degree in a engineering
- Precise solution oriented character with strong sense of achievement and willingness to drive change proactively
- Enjoys problem solving/investigation of system discrepancies/anomalies
- People oriented with ability to influence team members with different needs to gain their commitment and support to resolve customer problems
- Previous supervisory experience and exposure to training others is ideal
- Experience in process excellence and system specifications within Hilti (SAP R3, SAP AMS, SAP Equipment), MS-Office (Excel, Access, Word, Outlook)
- Understanding / ability to learn new management processes (Quality / Costs / Efficiency / Audit team members / training of team members)
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
Genuine career advancement (more than 80% of all leadership roles are filled internally)- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- Company vehicle and fuel card for sales roles
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
- Trips to locations such as Milan, New York and global HQ for high performers across all teams
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