Care Navigator

Job overview

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes: Managing the booking, cancellation and re-scheduling of appointments for Provide services

Managing referrals into Provide services. Ensuring that the ‘Referral to Treatment’ procedure is adhered to ensuring a seamless flow of information between Provide services and customers. Providing advice and signposting customers to other appropriate services that may help them.

• NVQ Level 3 or equivalent work related experience
• Well organised and ability to prioritise workload
• Appropriate escalation of queries and concerns
• Excellent communication skills both written and verbal
• IT skills, SystmOne knowledge desirable
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Able to manage own time and work unsupervised
• Able to work under pressure and in target driven environment
• An understanding of confidentiality
• Full support will be given with full training across all systems and services in use within the service.

Working for our organisation

Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Eligible for NHS Pension

Detailed job description and main responsibilities

• To co-ordinate the care for patients across a range of Provide services and to navigate the patient, employee, manager or member of the public accordingly, including identifying additional services that could be appropriate, including referral to treatment
• Providing information orally, in writing and/or electronically including via the telephone (internal and external) to patients, other employees, managers and members of the public.
• To provide an excellent service as specialist point of contact across a range of services for the organisation with patients, GP’s and other members of the public
• To provide administrative support and assistance to a team, a service and/team leader/manager
• Updating and maintaining of databases and use of IT systems, including SystmOne
• Working as an effective member of the team to deliver the service.
• Communication with patients, relatives and advocates.
• Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list.
• To work on any other projects or other work in the department as requested by the team leader/manager.
• Any other tasks as required that are commensurate with the role.

Person specification

Qualifications

• NVQ Level 3 or equivalent work related experience

• Health and Social Care Qualification

Work Related Knowledge and Experience

• Proven track record of engagement with people in a customer focused environment
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting

• Excellent knowledge of the local community
• Demonstrable knowledge of a range of Provide services and how best to access them

Skills

• Well organised and ability to prioritise workload
• Excellent communication skills both written and verbal
• Able to work under pressure and in target driven environment

• An understanding of confidentiality

FURTHER INFORMATION:

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruitment Team, please do this via [email protected]
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [email protected].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.