General Manager - Birmingham
The salary is up to £50,000 p/a depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships at management level
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme
Your Responsibilities as Part of Our Team
Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performanceImplement centrally generated brand strategy flawlessly at a local level
Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Formulate the Club’s local strategic plan
Effectively communicate the Club and company strategy to the team
Provide clarity of performance expectations through regular feedback and performance reviews for the team
Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club
Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
Ensure that the team critically evaluate the feedback received from all Customers and respond to this
Have a highly visible presence in all areas of the Club at peak trading times
Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industryYou bring business awareness to decision making and understand the commercial drivers of the business
A relentless focus upon customer service standards with strong attention to detail
A flexible approach to managing, motivating and influencing
Effectively involves the team in maintaining standards and solving problems
Self-aware and welcomes constructive feedback
You are prepared to make tough people decisions
Committed to your own and other's development
You are able to manage and drive new initiatives through others
Keep the focus on customer service even when under pressure and show resilience
You consistently invite and respond to customer feedback
A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws
Applicants must be 18+