Senior Customer Service Adviser

About Our Client

Senior Customer Service Adviser, High Wycombe:

Their products are trusted by top brands worldwide, reflecting decades of expertise and passion.

Job Description

Senior Customer Service Adviser, High Wycombe:

• Manage key customer accounts, ensuring exceptional service delivery.
• Dealing with esculated queries and complaints
• Dealing with complex clients and complex order processing
• Handle complex queries, ensuring prompt and accurate resolutions.
• Oversee the end-to-end order process, maintaining attention to detail.
• Collaborate with internal departments, including sales and production teams.
• Proactively identify and address potential service issues.
• Prepare and present regular customer service performance reports.
• Drive process improvements to enhance the customer experience.
• Train and mentor junior team members to uphold service standards.

The Successful Applicant

Senior Customer Service Adviser, High Wycombe:

• Proven experience in a senior customer service role, ideally within manufacturing or B2B environments.
• Exceptional communication and interpersonal skills.
• Strong organisational abilities with attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in using CRM and ERP systems.
• A proactive problem-solver with a focus on customer satisfaction.
• Capable of working collaboratively across departments and functions.
• Enthusiastic, resilient, and adaptable to change.

What's on Offer

Salary of circa £30,000 to £35,000 plus excellent package.