Engineering Supervisor

PURPOSE OF ROLE

The purpose of this role is to provide Fire and Security maintenance (PPM) to our clients, attend callouts, fault find and complete small work installations.

DUTIES & RESPONSIBILITIES

• Complete all paperwork comprehensively in line with BS5839 and company policies Able to draw cause & effect chart as a flow
• Proactively feedback on site issues to the service admin team
• Supporting Small Works and Project Managers to complete installation works on time
• Being a team player – assisting your colleagues with heavy workloads to ensure the full team complete their work within the month
• Ensuring all the services are completed on time and in the month due to customers SLA’s with zero backlog being carried into the next month
• Weekly teams calls with your engineering supervisor to provide any relevant feedback from the field and to ensure good wellbeing
• Ensuring while on-call, your phone is always switched on and you are available
• Be commercially aware and feedback any potential business development information for follow up by the Small works/Sales team
• Competently liaising with the client while on site always presenting yourself as an ambassador of Clarkson
• Attending training courses and manufacturer courses to support your role

• FIA Units 1-3 (minimum) • knowledge of BS5839
• IT skills including MS Word, Excel and Outlook.
• Previous fire alarm experience
• Customer focused with a strong service ethos
• Organisation skills

• Fire engineering knowledge • Fault finding knowledge

• Team player
• You will always be expected to fully support the company’s vision and values
• Attention to detail with a ‘right first time’ approach.
• Problem solving approach
• Positive helpful attitude
• Organisational skills
• Approachable