Receptionist, Front of House main reception - Southampton - ref. a48564315
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.
Main duties of the job
An exciting opportunity has arisen within the Commercial Team to be part of our front of house reception her at UHS. This is a very challenging and vital role to the trust as you can be the first person that a visitor/patient/other staff member will meet when they arrive at the hospital, providing a welcoming, friendly approach at all times.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed job description and main responsibilities
Interested candidates should preferably have administrative experience in the NHS, social services, or healthcare background. Good communication skills, the ability to organise your own workload, use your own initiative, maintain confidentiality and flexible working are the key requirements.The ability to work as part of a team as well as with patients and the public is also highly essential.
Person specification
Qualifications
Essential criteria- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Courses/further study attended to demonstrate evidence of personal development
Knowledge and experience
Essential criteria- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts.
Values and behaviours
Essential criteria- Patients First
- Always Improving
- Working Together
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
For more information about our Trust
https://careers.uhs.nhs.uk
Getting to work - our travel promise
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility.Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Our commitment to equality
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
How and why we use your information
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA.
Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn