Department Manager

Overview:

Ralph Lauren’s Flagship Bicester store has an exciting opportunity for experienced retail managers to join the Ralph Lauren family.

Embrace & demonstrate the Ralph Lauren philosophy, whilst coaching and developing a team to deliver exceptional customer service, performance & profitability with a customer first culture.

Responsibilities:

• Support and coach a team to deliver Excellence customer service whilst maximizing sales opportunities
• Maintain the Brand Presentation guidelines to further enhance the customer experience
• Ensuring all team members are valued employees and have clear development plans
• Ensure all customers receive a welcoming environment and positive lasting impression of RL
• Exciting opportunity for a energetic, passionate and customer service driven customer experience manager to lead, coach and develop within the store to deliver customer service to an exceptional level within Ralph Laurens Flagship stores
• Achieve sales and profitability through key performance indicators.
• Energies and engage teams to maximize performance using service metric’s
• Coach and support the team to create a customer first culture within all store activities
• Recognize and reward great service and performance
• Understand, support budgetary requirement to increase performance
• Lead by example adhering and managing your team to brand dress and grooming standards

Qualifications:

• Between 2-4 years of professional experience managing teams within a retail environment.
• Proactive, positive and dynamic personality.
• High customer and people service orientation, with the ability to motivate, develop and leadership skills.
• Good social and communication skills.
• Understanding of delivering performance against KPIs