Medical Receptionist

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to both internal and external services Initiating contact and responding to requests from patients, team members and external agencies Input and code data into SystmOne and patient records accordingly Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Direct requests for information i.e. SAR, insurance /solicitors letters/ DVLA forms and childhood immunisations to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all staff with general tasks as requested Opening and locking up of the Practice on a daily basis As required, processing of prescriptions requests, ensuring they are processed accurately and efficiently Management and security of blank prescriptions, ensuring register is up to date and ensuring prescriptions are kept safe at all times.

Management and security of blood pressure monitors, ensuring blood pressure monitor register is kept up to date. Dealing with patient complaints both face to face and over the telephone. If unable to resolve the complaint, follow the practice complaint procedure and direct to the relevant complaints manager To act as a chaperone during situations as requested by either clinical or management staff Ensure when significant events are identified, they are recorded appropriately on Team Net