Service Transition Manager
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Job overview
Are you an experienced IT professional with a passion for driving successful service transitions in complex IT environments? We’re looking for a Service Transition Manager to join our dynamic IT team.
As a Service Transition Manager, you’ll ensure the smooth delivery of service transition activities that meet stringent time, quality, and scope objectives. You’ll contribute to a vital organisation supporting over 70 NHS and non-NHS customers.This is an opportunity to make a meaningful impact while advancing your career within a supportive and dynamic environment.
Main duties of the job
Your key responsibilities will include:
- Policy Development: Establishing and maintaining service transition policies, processes, and procedures for the organisation.
- Project Leadership: Delivering service transition activities for highly complex programmes of work, utilising industry-standard methodologies and best practices.
- Documentation: Leading the creation and delivery of service transition documentation, including drafting and preparing essential documents.
- Monitoring & Reporting: Overseeing all aspects of delivery within the service transition function and providing regular, detailed reports.
Working for our organisation
We need someone with exceptional communication, operational management, and delivery skills. You’ll play a critical role in ensuring seamless transitions while working collaboratively with an innovative IT team.
Key Requirements:
- Proven experience in service transition and managing complex programmes.
- Excellent organisational and leadership abilities.
- A full, clean driving licence and access to a car (or suitable alternative transport).
Applicants should be aware that you may not be eligible for skilled worker sponsorship if you apply for this post. If you require sponsorship, please ensure you have checked your eligibility via https://www.gov.uk/skilled-worker-visa/your-job or alternatively, please contact us via email on [email protected] to confirm the requirements of sponsorship can be met.
SCW is committed to our process of redeployment of at-risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed.If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Detailed job description and main responsibilities
Please refer to the job description and person specification for further details and information regarding this role.
Person specification
Values & Behaviours
Essential criteria- Patient First – Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential criteria- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Evidence of continued professional development
Knowledge & Experience
Essential criteria- Comprehensive knowledge of ITIL Service Transition methodologies
- Demonstrated experience of fulfilling Service Transition functions of complex and challenging environments
- Experience in communications and stakeholder management
- Understanding of the public sector
Skills & Capabilities
Essential criteria- Highly developed specialist knowledge across the range of service transition processes and procedures and practices, underpinned by theoretical knowledge and relevant practical experience.
- Providing and receiving highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required. This may be because agreement or co-operation is required or because there are barriers to understanding.
- Make judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
- Implements policies for own work area and proposes policy or service changes which impact beyond own area of activity.
- Responsible as line manager for the service transition function, negotiating on difficult and controversial issues including performance and change
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Planning and organisation of a broad range of complex activities or programmes, some of which are ongoing, which require the formulation and adjustment of plans or strategies.
- Understanding of and commitment to equality of opportunity and good working relationships
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
Office location can be flexible within the NHS SCW estate and will be agreed upon offer of contract.
NHS SCW staff that are in posts considered to be agile will not be expected to attend office space for general working but will be required on occasions to attend face to face meetings and collaborative working sessions that may require travel to their home base or other locations across the estate or customer sites.
Please feel free to contact the Recruiting Manager of this vacancy to discuss further the working arrangement.
Some of our sites have accessible parking provision which is free or paid for work purpose this not contractual entitlement.
We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 2 weeks after the closing date, please assume that your application has not been successful.
This is an exciting time to join NHS SCW. We are an NHS support and transformation organisation that helps health and social care organisations deliver the best possible care to people. As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and wellbeing of communities.
We’re supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.
We are an equal opportunities employer committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our people enjoy challenging, rewarding roles, supporting our customers to improve their local health and care services.
We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications, as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.
We were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.
If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.
Our values
Patients First: our sole focus and inspiration is to help commissioners improve the quality of patient care, treatment and experience.Aspirational: we deliver excellence, and celebrate innovation. This drives us towards becoming the best.
Collaborative: we build effective partnerships, whilst focusing on delivery. We work towards achieving shared goals.
Insightful: As experts in our fields, we understand the bigger picture and its complexities, we challenge convention, and we uncover opportunities.
Respectful: We treat everyone with respect and hope it will be returned. Recognising and valuing their knowledge, we involve our customers, teams and partners in decisions.
Please note NHS SCW asks successful candidates to upload their Right to Work and Identity documents for digital verification. If you are unable to provide the required documents for the digital verification or do not have access to a smartphone or tablet, this will result in the verification being done face-to-face.
At our Organisation, our selection process ensures we recruit candidates with the right skills and values. We monitor AI use in applications and remain alert to misuse that misrepresents abilities. You must declare any AI use when submitting your application.