Operations Manager
Operations Manager - Sandwell - Full-Time; 40 hours per week - Up to 39.5K D.O.A.
Do you have management experience? Are you able to manage and motivate staff to deliver an excellent level of service?Do you have experience operating in a customer facing environment?
We are looking for an Operations Manager to assist the Contract Manager in ensuring the smooth running of the car parks in the Sandwell area. You will be working on-site to ensure all operational requirements and service level agreements are met.
Office based 5 days per week Monday to Friday flexible hours (may involve occasional weekend working on events).
What will you do?- Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met
- Continuous monitoring of revenue activity, involving regular reporting on Key Performance Indicators to Contract Manager, identifying trends and instigating action where required
- Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
- Monitor budget and contract spend in relation to uniform, stationery and other supplies ensuring effective cost control
- Develop, coach and monitor the team in relation to cost control, supervisory skills, health and safety and environmental issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- Monitor and manage staff absence and lateness
- Recruit, discipline, deal with grievances within the contract, ensuring all procedures are followed in line with company policy
- Complete daily, weekly and monthly reports in line with the client and APCOA’s reporting requirements
- Minimum 2 years management experience (gained within the last 3 years)
- Strong commercial acumen
- Experience of monitoring KPIs
- Excellent interpersonal skills with the ability to build and maintain positive working relationships
- Strong people management skills gained within a diverse workforce, including coaching, training and recruiting skills
Experience within the parking industry and notice processing field will be very beneficial.
NVQ level 3 or equivalent administration office skills will be useful for this role.
Up to £39.5k per annum dependent on relevant experience
We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender, sexuality or level in the business. We offer a inspiring work atmosphere for you where successes are shared. With challenging projects and an atmosphere of fostering and support.Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.