THIS - Account Manager | Calderdale and Huddersfield NHS Foundation Trust

apartmentCalderdale & Huddersfield NHS Foundation Trust placeElland calendar_month 
The Account manager role has two specific functions; a specific focus on client relationship management, providing a single point of contact for our customers, ensuring that the products and services offered by THIS meet all existing and future IM&T requirements.

There is also a focus required to generate new business within the THIS portfolio of services. Working regularly to generate new opportunities and leads and actively working to conversion and in turn generating recurrent revenue for the future.

The post holder will have overall responsibility and accountability for a portfolio of THIS’s customer contracts across local, regional and national levels. The postholder will be a member of the Management Team providing direction and support to a number of key business priorities within the directorate.

The post holder will have overall responsibility and accountability for a portfolio of THIS’s customer contracts across local, regional and national levels. The postholder will be a member of the Management Team providing direction and support to a number of key business priorities within the directorate.

The post holder will ensure professionalism and commercialisation are embedded values within the organisation as well as providing management and advice to customer organisations in relation to IM&T provision and development, including best practice advice and guidance relating to all aspects of IM&T service and delivery.

The post holder will be a member of the Service Delivery Team and will have responsibility and accountability for all aspects of commercial and financial activity for our customers, including provision of proposal and quotations, achievement of budgets and income targets, liaising with the relevant procurement departments to secure purchase orders, liaising with the relevant suppliers, managing the contract as well as responding to formal tenders as/where appropriate.

There will be a high level of customer service experience required for this role, commercial awareness and ability to achieve targets, as well as the ability to direct Board Members and Managers at a strategic level.

The post holder will support the Commercial Director of Informatics by delivering the THIS Commercial and Service Delivery Strategy.

Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for Service Delivery.

The Health Informatics Service is an innovative, collaborative NHS organisation providing digital and IT services to health and care providers across the UK in primary, secondary and third sectors. Our tried and trusted solutions have been developed and refined by our dedicated team of health informatics experts who share the sector’s passion and values for providing the best possible care, insight and service for patients and customers.

Provide dedicated support and guidance for IT related matters to our portfolio of customers and work to understand the ongoing strategic direction and assist in the implementation of these initiatives.

Work to support the Primary Care IT Operational Manager and Directors within supported organisations, while remaining aligned to internal support operations to ensure knowledge transfer and internal working relationships are maintained.

See job description for further details

This advert closes on Sunday 23 Feb 2025

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THIS - Account Manager

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