IT Service Desk Analyst | Great Western Hospitals NHS Foundation Trust - ref. d36641323
Please Note: This role is for 37.5 hours per week on a 6 month fix term contract. This role will require staff to work on site in our North Swindon office.
We are looking to recruit a part time Service Desk Analyst to add capacity to the team.
The role of the IT Service Desk Analyst is primarily to provide telephone based support to our services users. This role directly supports a range of Clinical, Administrative and Mobile staff that are based at numerous sites within Swindon and Wiltshire providing Acute and Community healthcare services.
You will be expected to answer all contacts in a timely manner and log these calls in accordance with current practice. All issues should be investigated, diagnosed and resolved on first contact. When it is not possible to resolve of first contact it is essential that the minimum data set is gathered by the Service Desk so that issues that need to be passed onto other teams and/or 3rdparties can be dealt within effectively and efficiently by those teams.
The Service Desk Analyst will need to have experience of supporting local and remote IT users from a Service Desk and a working knowledge of Windows operating systems, Desktop remote control software, Microsoft Office and Service Desk Incident management software.
The Service Desk Analysts are responsible for creating and managing a diverse range of Clinical and Business Application accounts in addition to Windows Active Directory accounts and NHS Mail Mailboxes as part of an inclusive on-boarding and off-boarding approach.
You have an aptitude for working with applications and systems, provide a high level of expertise on the Trust systems, affect a speedy resolution of logged incidents and perform analysis and diagnosis where applicable and escalation of new problem
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.- Service We will put our patients first
- Teamwork We will work together
- Ambition We will aspire to provide the best service
- Respect We will act with integrity
Good Communication and organisation skills are a vital part of this role as constant telephone and VDU usage supporting staff so an ability to concentrate on demanding tasks and deal with issues supportively is essential as is the requirement to work in a shift pattern on a rota basis to cover the opening hours of the IT Department.
Full duties can be found in the attached JD.
This advert closes on Thursday 5 Sep 2024