Admin Support
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Use of AI when writing Job Applications
While AI tools can be helpful in generating ideas and drafting initial versions, they should never be the sole source for writing your job application. AI cannot truly understand the specific job you’re applying for or what makes you a good fit.Therefore, it’s crucial to personalise any AI generated content to accurately reflect your skills, experiences and aspirations. Relying solely on AI to write your application may result in generic, impersonal and potentially inaccurate content.
Always review and refine any AI-generated text to ensure if effectively communicates your experience, skills, accomplishments, and aspirations and demonstrates your suitability for the position.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack
Job overview
Admin Support, Band 2, part time based at Avenue House, The Manor Site, Nuneaton. The working pattern for this post is 20 hours per week working Monday to Friday 1.00pm to 5.00pm, which is not negotiable.
Coventry and Warwickshire Partnership NHS Trust is looking for an enthusiastic and self-motivated person to join our Medical Secretary Team based at Avenue House, Manor Court Avenue, Nuneaton.
Main duties of the job
The post holder will play an important role supporting the Medical Secretaries and wider Admin Team. You will require excellent customer services skills as you will be taking telephone calls from professionals and patients for the Medics. You will also provide efficient and comprehensive administrative support to Medical Secretaries, Medics and managers and will work within an integrated and skill mixed admin team across the building to support clinical service delivery.You will also be required to provide cover for our main reception at Avenue House.
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. Knowledge and experience in customer care as well as previous reception duties would be an advantage.
You will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data inputting. You must have the ability to multi task, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Person specification
Qualifications
Essential criteria- Good General Education (eg. GCSE English and Maths)
Trust Values
Essential criteria- Demonstrable ability to meet the Trust’s Values
Knowledge and Skills
Essential criteria- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
Experience
Essential criteria- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
- Experience of working on a reception
Personal Attributes
Essential criteria- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is mandatory requirement for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service.
The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation. Guidance and criteria on the filtering criminal cautions and convictions can be found on the Disclosure and Barring Service website.
For more information on how our Trusts handles your data please view the 'Privacy Notice - Staff - V1.0 May 2018.pdf' at https://www.covwarkpt.nhs.uk/privacy