Customer Service Representative
Opportunities to study for professional qualifications, including the CMAP
Up to £25,000 ** Pension Scheme ** BUPA Membership ** Regular Performance Reviews ** Bonus Scheme ** Professional Study Support ** 20 days holiday a year rising to 27 days **
Hybrid role after training **FREE PARKING
Based in Epsom, Monday – Friday, 9.00am – 5.30pm and working a Saturday morning (one in four Saturdays) rota (9:00am - 12.00pm) for which an additional allowance is paid.
What you’ll be doing as a Customer Service Representative;- Dealing with telephone calls and responding efficiently to enquiries
- Issuing relevant literature, illustrations and application forms to customers
- Proactively following up enquiries with a view to converting these into applications
- Responding to requests for progress updates from customers
- Producing regular ad-hoc management information reports
- Conducting account transactions for new and existing customers
- Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
- Previous customer service
- Previous experience of handling incoming telephone calls
- A background in financial services, banking, insurance or similar would be an advantage
- Strong administrative and organisational ability and a keen attention to detail
- Confident, clear and professional telephone manner
- Flexible approach to working hours - participate in the Saturday morning rota
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play?
A vital one! As a CustomerServiceRepresentative, you will be our customer's first point of contact...
and with free parking.
Job Description
CustomerServiceRepresentative, Camberley- All areas of B2B CustomerService
- Order management of a portfolio of accounts from order receipt through to invoicing/dispatch
- Management of sales conditions in SAP...
through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play?
A vital one! As a CustomerServiceRepresentative, you will be our customer's first point of contact...