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Our reception team are generally the first and last points of engagement with our guests therefore you should have a warm, friendly nature, be confident in dealing with people face to face, on the phone and be proficient when dealing with computers.

• Create reservations using the property management system
• Handle enquiries from customer room accommodations and rates and negotiate where necessary
• Take cash & credit/debit card payments
• Answer the phone and direct phone calls
• Respond to guest comments, complaints, requests or enquiries
• Follow reception shift procedures for opening/closing and daily tasks
• Be the point of contact for all guests both resident and non resident.
• Light cleaning duties in/around the reception area
• Assist with other operational tasks within food & beverage areas at peak times
• Liaise with other team members and departments to ensure a seamless experience for our guests.

Additional pay:

• Tips

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Newcastle upon Tyne, Tyne and Wear: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• Hospitality: 2 years (required)
• Hotel receptionist: 1 year (required)

Work authorisation:

• United Kingdom (required)

Reference ID: Hotel Reception