Patient Transport Clerk
Job overview
An exciting opportunity has arisen for an enthusiastic individual to become a part of the Patient Transport department here at The Christie.The successful candidate will receive thorough training and will develop professional skills to provide a support service to the trust’s patients.
Main duties of the job
As a Patient Transport Admin Clerk, you will be trained to be a valuable member of our team,booking patient ready to go home. Providing other support such as booking transport for a patient to attend their appointment and liaising with our transport providers to keep the patients informed of their wait times.You will have a responsibility of communicating with patients and professionals, both face to face and over emails and telephone. The post will rotate on three different shift patterns between the hours of 08:00 and 20:00.
To be successful, you will need to show you fulfil the essential criteria on the person specification.
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities- Co-ordinate the booking of transport to and from The Christie for patients and non-patient activity
- Follow all relevant policy and legislation in relation to Transport
- Work collaboratively with trust colleagues to ensure policies are adhered to.
- Plan and organise workloads.
- Maintain an electronic database of all journeys undertaken.Understand the fragility and value of medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment
- Constantly review planned journeys to optimise routes.
- Demonstrate good geographical knowledge for best cost efficiency
- Adhere to all Trust Policies in relation to Transport.
- Provide advice and guidance to patients in relation to their transport bookings.
- Prioritise workload to meet patients’ needs
- Be the first point of contact for administration decisions on patient transport bookings.
- Coordinate patient satisfaction surveys.
- Provide assistance to others when problems delays occur. Putting the patient first and ensuring they arrive at their destination in a safe and timely manner
- Communicate sensitive information in a diplomatic manner with departments both internally and externally.
- Communicate with patients who maybe anxious, angry or upset, taking personal action to resolve patient issues concerns or complaints.
- Assess situations escalate to management as appropriate
- Use own initiative to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags etc.
- Be available to work between the hours of 8.00am and 8.00pm subject to consultation.
- Coordinate and facilitate complicated discharges for patient transfers home or to other NHS sites seeking Line Managers advice where appropriate.
- Understand and apply Medical terminology hence ensuring the correct vehicle is allocated to deliver the patient to their destination.
- Cooperate with colleagues to achieve the most effective operation for daily workloads
- Promote and deliver a high standard of practice to achieve and maintain individual and team targets.
- Prepare a daily report of departmental activity including any breaches to Service Level Agreement
- Assist in the training of new staff.
Person specification
Qualifications
Essential criteria- Good standard of General Education. NVQ level 2, equivalent qualification or experience
- Diploma or equivalent experience ECDL or equivalent
Experience
Essential criteria- Experience of administrative or clerical work
- Experience of working within a health care system
Skills
Essential criteria- Excellent communication
- Ability to prioritise workload
- Excellent telephone manner
- Attention to detail
- IT literate
- Accuracy with data
- Willingness to learn and undertake training as appropriate.
- Must have good interpersonal skills
Knowledge
Essential criteria- Hospital or Medical background
- Knowledge of Infection Control Procedures
- A knowledge of the patient transport system
Values
Essential criteria- Ability to demonstrate the organisational values and behaviours
Other
Essential criteria- Ability to work unsupervised
- Self motivated, Reliable
- Able to work under pressure
- Tactful and diplomatic
- Able to work flexibly
- Flexible working hours
- Able to deal compassionately in a professional manner with distressing situations.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels.In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.