Associate Director of Clinical Governance Patient Safety & Complaints - Manchester
Job overview
The role provides compassionate and collaborative senior leadership, visibility and expert support to patient safety work across MFT
This role leads the development of a patient safety culture and safety systems and has a key role, with the Director of Clinical Governance, in supporting the Executive team to understand effective approaches to improving patient safety. The role is responsible for leading patient safety understanding, involvement and improvement activity and ensures that systems thinking and just culture principles are embedded in all patient safety processes.
The post holder is the Trust Patient Safety Specialist, and will work collaboratively, including with external organisations, to develop links and relationships with patient safety and other relevant leads in networks to develop/share good practice and act collaboratively to improve patient safety.
The role is responsible for ensuring MFT has an effective, compassionate and responsive complaints and PALs service which embeds the principles of the National Patient Safety Strategy, NHS contract and PHSO guidance within its operating model.
The post holder has line management responsibility for the central Patient Safety Service and the central Complaints and PALs Service .
Main duties of the job
To use highly specialist patient safety and improvement expertise to:
Provide patient safety expertise/leadership within the organisation; including expert knowledge in the use and application of systems-based responses to patient safety incidents and complaints; demonstrating compassionate leadership, visibility and supporting a compassionate patient safety culture
Be responsible for developing and delivering patient safety policy, promoting innovation and supporting operational excellence
Be the Trust's registered Patient Safety Specialist
Provide leadership to ensure that the Trust delivers a robust, compassionate and responsive regulatory complaints function in line with legislation, national guidance and best practice.
Work collaboratively with the Trust Lead for Complaints and PALS to ensure that the Trust’s approach to responding to complaints is embedded within, and in line with, the overall approach to responding to patient safety incidents
Take a lead in reviewing and assuring responses to complex or high profile complaints prior to sign off by the Chief Nursing Officer and Chief Executive Officer, ensuring that a robust and compassionate approach is embedded throughout
Working for our organisation
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Detailed job description and main responsibilities
Please see the attached job description and person specification for more detail of the roles and responsibilities of this position.
Person specification
Education & training
Essential criteria- • Educated to Masters degree level or equivalent training and experience
- • Evidence of being fully trained in the national patient safety syllabus (levels 1-4) or have evidence of plans to complete training within a reasonable timeframe
- • Evidence of other additional relevant specialist training to post graduate level
Experience
Essential criteria- • Significant experience of leadership & management at a very senior level
- • Experience of working successfully with senior clinical professionals
- • Experience of working in a patient safety-related role with an understanding of the principles that underpin approaches to improving patient safety in health systems
- • Experience of delivering patient safety and governance systems
Skills & Experience
Essential criteria- • Extensive knowledge of the Health and Social Care environment
- • Knowledge and experience of developments in quality improvement science
- • Knowledge of the NHS patient safety strategy and how it can be implemented
- • Knowledge of the regulatory environments within health and compliance required by provider organisations
- • Knowledge and understand of health inequalities and the role of patient safety, quality governance and assurance in reducing these
- • Knowledge and understanding of what makes effective assurance and how to implement this • Advanced IT skills to interact