A&E Patient Catering Ward Host

Job overview

A&E Patient Catering Host Monday - Sunday

We have vacancies for Patient Catering Hosts to join our patient catering team within our busy A&E department.

This is a 5 out of 7 day working varied shifts. Enhancements and Overtime available.

To provide high standards of both food and customer services to patients in accordance to best care practices.

Duties will include providing catering services throughout the day, including beverages whilst ensuring the ward and kitchen environments are kept to an acceptable level of cleanliness.

Main duties of the job

As a patient catering host you will help to enhance our patient well-being and their experience in the hospital.

Working closely with other hospital staff you will be expected to deliver a great level of customer service to all patients, visitors and staff.

Ensuring a high quality food and beverage service is provided (Provision of meals and hot or cold beverages).

To communicate with Patients and visitors over their food choices and issues with the service that is being delivered in a tactful and courteous manner.

To maintain a pleasant customer focussed manner at all times.

Carry out cleaning duties and maintain hygiene levels to ensure Food Hygiene Legislation, Environmental Health Officer requirements and Hazard Analysis Critical Control Point Procedures are conformed to and maintained.

To ensure all Codes of Practice for Food Safety, Health & Safety, Infection prevention, COSHH and HACCP are adhered to.

To monitor levels of food waste and report back to the Patient Catering Supervisors/ Co-ordinators.

To report maintenance defects and problems immediately to the Patient Catering Supervisors / Team Co-ordinators.

Security of all Trust property when on duty, in accordance with Departmental Policy.

Working for our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Detailed job description and main responsibilities

You will be responsible for providing an efficient food and beverage service to patients on wards ensuring that food and beverages meets patients medical, dietary and cultural needs.

You will help to prepare the service areas with the necessary equipment, such as crockery, and condiments. In addition, you will be responsible, maintaining a high standard of hygiene and food handling, whilst ensuring all food served to patients is easily accessible.

Full uniform, on the job training and full Trust induction will be given so experience although desired is not essential.

Ensuring a high quality food and beverage service is provided (Provision of meals and hot or cold beverages). Ensure correct storage, labelling and rotation of chilled produce is followed and relevant temperature monitoring is undertaken. To maintain food quality and service at all times and to action any defects immediately and proactively.

To maintain a pleasant customer focussed manner at all times.

Person specification

Skills

• Ability to follow instructions
• Ability to multi task effectively and move from one task to another rapidly when priorities change.
• Ability to remain calm under pressure or challenging situations.
• Ability to prioritise & use initiative
• Excellent customer service skills
• Self-motivated to work under minimal supervision
• Able to undertaken the frequent physical duties of the role such a moving laden meal trolleys, carrying trays of food, operation of dishwashing etc
• Ability to carry out the full range of duties once trained

Knowledge & Experience

• Previous experience of working in a customer facing role.
• Knowledge of good health & safety practices.
• Working to deadlines with urgency
• Knowledge & Understanding of different dietary & cultural needs
• Knowledge of food safety protocols

• Customer service training.
• Food service training
• Experience of working in a food based industry
• Knowledge of special dietary requirements

Education and Qualifications

• No formal education is required as on the job instruction, training and theoretical knowledge is provided. Therefore the ability to retain information and learning is essential together with excellent communication skills (oral and written).
• Be willing to undertake the Basic Food Hygiene Certificate.

• NVQ/Apprenticeship in catering / hospitality / customer service.

At Northampton General Hospital we provide general acute services and hyper-acute stroke, vascular and renal services to people living in Northamptonshire. As well as this we are an accredited cancer centre and provide cancer services to a wider population of Northamptonshire and parts of Buckinghamshire.

We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American nurses credentialing centre (ANCC).

We are driven to helping you to be the best you can be.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Apply today and join the largest family in Northamptonshire.

Our Excellence Values:

• Compassion
• Respect
• Integrity
• Courageous
• Accountable

To apply for this post, scroll down to the bottom of this page and select “apply online now”.

In submitting an application form, you authorise Northampton General Hospital to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

Due to the high number of applications received we are unable to respond to each application individually. If you have not been contacted within 4 weeks of the closing date you have been unsuccessful in this application.

For further information on nursing, apprenticeships, A&E or any other departments please visit our specific website or pages that are indicated on the right hand side of this advert.

Northampton General Hospital NHS Trust recognises that staff of differing backgrounds and life experiences enrich our workforce and bring different skills and knowledge. We therefore encourage and welcome applications for our vacancies from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS