Administrative Assistant - Neurophysiology and Neurology

Job overview

We are looking for an Administration Assistant to join the Neurology &

Neurophysiology Department at Torbay Hospital. Our Administrative Assistant will be responsible for the administrative and co-ordination of the Neurophysiology service and support to the Neurology team.

They will need to be proficient in their customer service skills, keyboard skill, communication and co-ordination and will be required to be a good communicator and work both independently and as part of the team. They will provide administrative and clerical support to ensure an effective and efficient service in line with Standard Operating Procedure and ensure that patients are treated with courtesy, dignity and respect

Health Careers |

• Act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
• Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and

• Provide a high-quality customer service which complies with relevant

• Be honest and learn from mistakes, and help to create a “no-blame” culture were people feel able to share and learn from experiences together
• Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Acknowledge that you need to continually deliver greater value to customers.
• Be honest about your biggest challenges and create a culture of curiosity and openness
• Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
• Be curious and creative about new possibilities, whilst identifying what works well and to do more of it

Working for our organisation

Neurophysiology and Neurology is very busy and the secretarial teams are key to ensure things run smoothly and efficiently. It is therefore imperative that each member of the team works as a team player but equally as important that they are able to work independently and prioritise workload effectively.

One of the main rewards of this role is knowing you have made a difference and enhanced a patient’s experience within the departments.

This role is a great training opportunity in order to progress your career.

Why work with us - 1 (pagetiger.com)

• Open and close relevant clinics
• Set up new or additional clinics
• Communicate with clinicians/technicians and wards
• Process triaged referrals
• Send out completed reports
• Ordering consumables
• Ensure that all filing including emails is completed accurately and efficiently

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

#caretojoinus

Person specification

Knowledge and experience

• Experience of Administrative/typing duties.
• Knowledge of Microsoft Office software
• Proven experience of providing a customer focussed service.
• Experience of co-ordinating clinics

• Knowledge of Trust Patient Administrative and Information Systems.
• Understanding of Patient tracking Lists (PTL)
• Knowledge of a range of patient computer software packages e.g. e-Referrals, Infoflex, CRIS etc

Specific Skills

• Use and set up of Timetables
• Communication

Essential

• GCSE grades including Maths and English

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
• Please read the job description and tailor your application to reflect the role
• Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
• It is your responsibility to assist us in the timely receipt of appropriate references

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.