Renewal and New Business Sales Executive
This role that you are applying for, will be working for KINTO UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services”
KINTO UK has ambitious growth plans for the coming years across all channels and in particular for Toyota and Lexus Contract Hire in various forms.
We are focused on offering a proactive, professional and modern way of interacting with customers and prospects with particular emphasis on how we can better support a digital journey and how we maximise the renewal ratio of existing customers.
The main purpose of the role is to work with the KINTO One Direct Manager to deliver a strong renewals process and conversion rate, that is compliant with all legislation, whilst delivering a positive customer experience for both Toyota and KINTO.
In addition, the role will provide first line support for all direct and indirect Contract Hire leads via various sales channels.
Whilst primarily focused on sales, delivering a first class customer experience, the Toyota way and understanding the value for future sales opportunities on every customer interaction where a sale is not completed, is just as important to us.
KEY RESPONSIBILITIES- Manage current customers, whose Contract Hire agreement is due to end within a defined time frame, and offer a new agreement.
- Confidently and effectively offer alternative end of contract options where a new replacement vehicle is not required.
- Become comfortable and an expert with all internal systems, specifically the operations of Ngage, our quoting and contract activation system.
- Build a strong working relationship with TGB and TFS, working collaboratively together in a partnership to ensure client and team objectives are met.
- Become the first line of contact for direct sales opportunities and be able to take customers efficiently through to completion of sale.
- Become first line of contact for web leads and enquiries, efficiently converting enquiries to product sales.
- Work with TGB Fleet to localise all sales where possible
Requirements
ESSENTIAL- Excellent communicator with a strong customer focus.
- Strong ability to work on own initiative and take ownership.
- Empathy and listening skills balanced with a results focus.
- Strong team player with personal drive and pride.
- “Can do” attitude
- Logical and practical problem solver.
- Ability to multi-task and prioritise.
- Ability to take ownership of a customer requirement and deliver.
- Strong attention to detail.
- Resilient and resourceful.
- Computer literate.
- Relevant experience in the fleet or motor industry
- Target driven experience combined with customer support is an ideal skill set for the role.
- Competitive starting salary
- Bonus earning potential
- 25 days holiday + 8 days bank holiday
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
- Company Car Scheme following passing of probation
- Private Medical Cover
- Life assurance scheme
- Discounts on different retailers
- Wellbeing hour each month
- Discounts on Toyota & Lexus cars
- Volunteer Days
- Wellbeing events
- Employee assistance programmes
- Free fruit in the office
- Free onsite car parking
- Working Hours 37.5 per week Monday - Friday
- Hybrid working policy 2 days from home each week should you want to
- - KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
- - OUR RECRUITMENT PROCESS
- At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
- For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.
- Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
- Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview
- Organising a time and location that best suits you
- Allowing additional time for the assessment and interview
- We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
- On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.