Customer Service Representative

About Our Client

The client does amazing work in reproductive health through products and services to improve clinical practices in infertility, women's health, and rare diseases.

• Develop and maintain positive customer relations, by providing telephone and email support in a courteous and professional manner in accordance with performance standards.
• Responsible for handling and organising the logistical requirements of the company and customers
• Coordinate material shipping and sample collection with several couriers in a timely manner.
• Gather the required internal and external information, track cases, and troubleshoot as appropriate.
• Update any information in the technical system.
• Ensuring the accuracy and proofreading of any documentation before submitting
• Entering and updating client databases where required
• Complete other clerical tasks.
• Provide admin support to the wider team, where required.

• Good level of IT literacy (Microsoft Office, Excel).
• Strong team player with great interpersonal and communication skills.
• Customer orientation and problem-solving ability.
• Organisational skills with the ability to demonstrate strong prioritisation
• Strong telephone manner with clear and concise literacy skills
• Good command of written and spoken English.

• Up to 1 year of previous experience in an automated customer service environment or an equivalent background.
• An interest in the field of reproductive medicine & fertility
• High attention to detail
• Bachelors degree or equivalent