IT Support Technician

Robert Half have partnered exclusively with an SME in the Bristol area to recruit an IT Technician on a permanent basis

The IT Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers

The IT department contributes to the successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company's infrastructure to the maintenance and functionality of the IT systems.

Main Responsibilities:

• Installing and configuring Software onto new Hardware and Equipment.
• Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help set up systems or resolve issues.
• Prioritising and managing open ticket cases.
• Managing External Communication Infrastructure within the business.
• Managing IT Software Contracts and Monthly costs for the department.
• IT Budget Management.
• Managing and Purchasing IT equipment for the business.
• Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.
• Providing IT support, including procedural documentation and relevant reports.
• Assist with carrying out major upgrades throughout the year.
• Maintaining and updating the IT knowledge base.
• Maintaining and updating the IT Audit.
• Managing eligibility, compliance, and submission of business Cyber Essentials Certification.
• Managing the rollout of new equipment throughout the business and updating the Asset Management records.
• Assisting the IT team with open tasks and cases.
• Working on a task until completion (including working with external support, if appropriate).
• Providing day to day management and support to IT Apprentice
• And any other tasks as required by the IT Department

Technical Knowledge/Experience required:

• MTA Infrastructure Technician Level 3 qualified, or equivalent is desirable
• A minimum of 2-3 years' experience in a fast-paced IT department, ideally in an IT Helpdesk or support role
• Excellent IT skills
• Good communication skills, on the telephone and in writing.
• Ability to build relationships at all levels across the business
• Enthusiastic and organised
• Reliable and trustworthy
• Flexible attitude to work and able to take on a range of tasks
• Attention to detail
• A team player

Salary/Package:

• £27,000-£28,000 basic salary
• 5% company bonus scheme
• 5% matched pension scheme

Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.