Receptionist - Children's Outpatient Department

Job overview

If you have excellent, proven clerical and communication skills, and a friendly, polite and helpful manner then there is an opportunity for you to join our Children's Outpatient team as a Receptionist. We are looking for people to join our team who have the ability to communicate effectively with patients, relatives and staff in our busy and rewarding department.

To be successful in this role you will have experience of working in a similar role. You will be flexible, adaptable and able to work well under pressure. You are a team-player and enjoy working as part of a team. You will work closely with our reception team and other colleagues within the department.

If you have the skills, experience and qualities to fill this post then we would love to hear from you. Training and support will be given to the successful candidate.

We have two part - time opportunities available in our team as follows:

• 2 days per week, 15 hours (Monday and Tuesday)
• 3 days per week, 22.5 hours (Monday, Tuesday and Wednesday)

Main duties of the job

In this role, you will make a difference first point of contact for our patients and relatives at reception. You will be the first friendly face they see and will greet them in a friendly and courteous manner. You will answer all telephone and e-mail enquiries, taking and relaying messages in a polite and helpful manner and taking action to resolve as appropriate. You will also:

• Maintain patient details / appointments efficiently on the patient administration system.
• Book and reschedule follow up outpatient appointments including virtual appointments and ensure all patients are advised of their appointments with reasonable notice or after negotiation with the patient
• Book interpreters when required
• Liaise with Nurses, Doctors, GP’s and other members of the department to provide a quality service for the patients
• Support with clerical duties as required; this will include, photocopying, scanning and uploading of referrals, sorting of post and note prepping

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person specification

Qualifications and Training

• Qualification at GCSE level or equivalent experience

Knowledge and Experience

• Experience in reception work and appointment scheduling
• Experience in working in a very busy environment

• Previous experience of working in the NHS or similar health care setting (patient/customer focused environment)
• Knowledge of the Cerner Millennium patient administration system