Account Manager

Reports To: Sales Director

Role Overview:

Mi client is looking for a dynamic and dedicated Account Manager to oversee the daily management of assigned customer accounts across various categories, including high street and e-commerce.

Key Responsibilities:

• Customer Partnership: Foster and maintain strong relationships with customers across all channels to ensure long-term success and development.
• Sales and Promotions: Manage the sell-in process for new product developments, promotions, and events, including brand presentations, listing forms, and pricing.
• Strategic Planning: Contribute to strategy planning meetings and provide valuable insights.
• Budget Management: Plan and track brand support expenditures within the allocated budget, identifying risks and opportunities.
• Communication Liaison: Serve as the primary contact between customers and internal teams regarding marketing and customer needs.
• Sales Administration: Handle sales administration for all orders and coordinate with the warehouse to ensure timely and complete shipments.
• Market Analysis: Monitor retail trends and maximize opportunities for customer growth.
• Opportunity Identification: Proactively identify and pursue new opportunities, including space, visibility, activities, and new customer doors.
• Field Visits: Conduct field visits to assess retailer support, competitor activities, and market trends.
• Product Training: Provide product training to retailers either in person or via Teams.
• Issue Resolution: Address issues and concerns promptly, offering solutions and recommendations.
• Brand Planning: Collaborate with the Marketing team to develop robust brand plans for allocated customers.
• Efficiency Improvement: Continuously strive to enhance efficiency and simplify processes within the team.
• Flexibility: Support various business needs as required.

Key Skills and Qualifications:

• Numeracy and Commercial Acumen: Highly numerate and commercially savvy.
• Experience: Proven experience in account management or a similar role.
• Communication Skills: Strong ability to communicate effectively and build rapport quickly.
• Influence and Presentation: Capable of presenting and influencing credibly at all levels.
• Client-Focused Solutions: Experience in delivering solutions based on customer needs.
• Opportunity Spotting: Keen eye for identifying and maximizing commercial opportunities.
• Project Management: Proven ability to manage multiple projects concurrently with attention to detail.
• Listening and Negotiation: Excellent listening, negotiation, and presentation skills.
• Verbal and Written Skills: Strong verbal and written communication skills.