Learning & Development Assistant

Job overview

An opportunity has arisen for a Learning & Development Assistant to join the Learning & Development Team.

This a varied role providing high quality administrative support services for the Learning & Development Team. The Learning & Development Assistant role co-ordinates the Trust Training Programme: arranging training courses, liaising with course facilitators and subject matter experts, and providing an efficient and effective booking and completion recording service for staff training.

The role is the first point of contact for staff with enquiries for the Learning & Development Team, and will assist with enquiries on the telephone, by email or face-to-face. The Learning & Development Assistant will also provide eLearning support to staff.

Main duties of the job

Support the provision of all learning and development for Trust staff. Ensure the high standards which the department currently maintains are upheld.

Use various computer systems including, but not limited to, Microsoft Office, Microsoft Teams and other Microsoft 365 apps. Use the Trust's Learning Management System, Learning Lab, to carry out their responsibilities.

Organise, administer and promote the Trust’s Training Programme as well as personal development training. Arrange training courses, liaise with course facilitators and venues, take course bookings and co-ordinate delivery of pre-course learning materials.

Implement weekly and monthly standard procedures/audits and record, maintain and report on training data.

Working for our organisation

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.

Detailed job description and main responsibilities

Working in the Learning & Development Team is a rewarding experience; we are a supportive team working in collaboration with many teams across the wider organisation.

We are proud to be a team that supports colleagues throughout their career with HDFT. At Induction we welcome colleagues to the organisation and continue to support staff to realise their potential through learning and development throughout their journey at HDFT.

The key functions of the department are:

• To help staff realise their potential, to identify and develop leadership capabilities within the organisation and to ensure that all staff joining the organisation have an effective induction welcome.
• To be responsible for developing, facilitating and implementing all aspects of education, training and organisational development for the Trust.
• Ensure that national and local initiatives are met, including employee development and mandatory training.
• Leading and supporting activities linked to the Trust’s role as an educator and clinical placement provider for pre-registration and post-registration programmes.

The successful applicant must have experience of working in either a customer service or office environment.

Strong computer literacy, excellent communication skills, highly organised and the ability to multi-task are also required key attributes.

Whilst NHS Experience is desirable, this is not essential.

For more information please see the attached Job Description and Person Specification.

Person specification

Education/Qualifications/Training

• GSCE ‘C’ grade or equivalent in English and Maths

• NVQ/QCF level 3 in Business Administration or equivalent
• IT qualification equivalent to GCSE grade ‘C’
• ITIL certification

Skills/Aptitudes

• IT literate
• An ability to learn new systems and processes
• Fast, accurate keyboard skills
• Good problem solving skills
• Excellent communication/interpersonal skills
• Methodical approach to organisation of delivery of tasks, with excellent attention to detail

• Ability to carefully follow procedures
• Ability to plan efficiently and proactively, maximising the use of resources

Experience

• Experience of working in a customer service or office environment
• Experience of inputting data accurately and quickly

• Previous experience of working in the NHS
• Experience of organising Training courses/events
• Experience of using ESR or a learning management system
• Helpdesk experience
• Experience of working in a Learning & Development or Training setting

Abilities/Knowledge

• An excellent knowledge of Microsoft Office and Microsoft 365, particularly Word, Outlook, Excel and Teams
• Ability to organise time efficiently and work to a structured weekly plan
• Ability to manage multiple work priorities at once

Attitude

• Self-motivated, able to use own initiative to solve problems
• Reliable and punctual
• Adaptable
• Respect for confidentiality
• Ability to work under pressure
• Ability to liaise with staff at all levels
• Enthusiasm for self-development
• A passion for learning and education
• A willingness to learn
• Excellent telephone manner
• Values team work