[ref. f0084924] NHS - Clerical Officer
Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep.
Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.
Job overview
Applications are invited from candidates who are suitably qualified and experienced in clerical work to join our busy secretarial team within the Orthopaedics Department at Wansbeck General Hospital.
The successful candidate will work with the secretaries in the department to provide a comprehensive clerical and secretarial service to the team of Consultants and Specialist Nurses within Surgery. You will be required to transcribe clinical documentation using the Trusts’ digital dictation system.You may also be required to act up to be a Team Secretary for short periods of leave once settled into the role.
The post holder must be able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organizational, interpersonal and communication skills. It would be an advantage if you possess OCR / RSA III typewriting, word processing or equivalent experience, and knowledge of IT packages and their applications.
Site preference will be considered and is to be discussed at interview
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
Main duties of the job
The successful candidate will support the admin teams within Surgery. You will use the trusts Patient Administration System (PAS) which is required to transcribe clinical documentation using the Trusts’ digital dictation system. You may also be required to act up to be a Team Secretary for short periods of leave.
The post holder must be able to use their own initiative, work under pressure, keep to strict deadlines and have excellent organizational, interpersonal and communication skills. It would be an advantage if you possess OCR / RSA III typewriting, word processing or equivalent experience, and knowledge of IT packages and their applications.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.We also care for people in their homes and provide services from facilities in local communities such as health centres.
We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
To assist in the general efficient running of sub-speciality offices including typing/G2 transcription, filing, retrieval scanning and storage of electronic patient records, handling post and dealing with telephone enquiries.
To cover for other Band 2 Clerical jobs as required.
Person specification
Qualifications
Essential criteria- Educated to GCSE level or equivalent in three subjects including English and Mathematics Grade A-D or equivalent experience to demonstrate good numeracy or literacy skills
- NVQ Level 2 in customer care/admin or equivalent experience
- Knowledge of Medical Terminology & procedures
- RSA 3/OCR (or equivalent)
- ECDL
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates.We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.