IT Technician
RUSH Hair & Beauty London Full-time
IT Technician - Rush Hair
Location: Hybrid, LondonSalary: £40,000 - £50,000 per annum
Contract Type: Full-Time
Rush Hair is one of the UK's leading salon groups, renowned for delivering exceptional service. We’re looking for a skilled and proactive IT Technician to provide hands-on support and ensure the smooth operation of technology across our 48 salons, academy, and head office.This is a practical, problem-solving role where you’ll be the go-to person for all things IT.
Key Responsibilities- Technical Support: Act as the first point of contact for IT issues across salons, troubleshooting and repairing equipment as needed.
- Connectivity Management: Ensure reliable internet connectivity and IT systems are operational across all sites, including setup and maintenance of Wi-Fi and access points.
- System Administration: Manage Microsoft 365 and Azure, including user setup, password policies, license renewals, and email migrations.
- Online Booking Platform Configuration: Support and troubleshoot the online booking platform, including payment setups, security roles, and user management.
- Telecom Systems: Maintain telephone systems, monitor inbound call reporting tools, and oversee telecom support schedules.
- Hardware & Software Inventory: Track and manage IT assets, ensuring everything is accounted for and in working condition.
- New Site Setups: Handle IT setup for new salon openings, including surveys and installations.
- Customer Experience Enhancements: Oversee motion screens, music systems, and Wi-Fi to enhance the customer journey in salons.
- Compliance & Data Protection: Assist with data protection tasks, including resolving customer complaints regarding data.
If you’re a tech-savvy professional who enjoys problem-solving and getting things done, we’d love to hear from you!
Requirements
What We’re Looking For- Hands-on experience in IT support or a similar role.
- Strong knowledge of Microsoft 365, Azure, and phone systems.
- Ability to troubleshoot and solve technical issues efficiently.
- Excellent organizational skills for tracking inventory and managing schedules.
- Proactive and resourceful, with strong attention to detail.
- Willing to travel to salons to troubleshoot as needed (we pay travel).
- Experience with data protection regulations is a bonus.
Benefits
Why Join Rush Hair?- Competitive salary
- Benefits: Company pension, free hair services, 40% off hair services for friends and family, 20% off products
- Be part of a dynamic team with a supportive and collaborative environment.
- A varied role where no two days are the same, offering plenty of challenges and opportunities to learn.
- Work within an established company where your skills make a real impact.
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