[ref. c0321924] UK- General Property - Customer Service Advisor (Out of hours)
Salary and Benefits:
£ competitive salary, 26 days holiday, including a day off for your Birthday, company pension, dental plan, exam support and career progression, employee assistance programme plus other excellent benefits you’d expect from a leading global organisation.
Equal Opportunities:
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application.
Position Summary:
Our Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Customer Service Advisor, you’ll be a part of our dedicated out of hours team handling and investigating any customer service complaints and escalations.Covering 35 hours over 7 days out of hour shifts, ideal for those who are looking for non-standard working hours.
This is a 6 month fixed term contract, covering maternity leave based in Glasgow.
General Background, Experience & Professional Qualifications:
We’re looking for talent: Candidates that are keen in developing client servicing skills. Your background can range from any customer service experience; however we’re just as interested to hear from you if you’re looking for your first customer service office role.
Additionally, we’d like you to have- Excellent customer service, organisational and communication skills
- Problem solving skills
- Ability to work within a team
- Good IT skills, particularly with excel, with a keen eye for detail
- To understand what matters to the customer and to put this first – putting yourself in their shoes
Key Responsibilities:
As a Customer Service Advisor, you’ll be a key team member of our Property team in Glasgow. You’ll be proactively managing a caseload of complaints, ensuring you record all specific details and diarise any further actions required.
Clear communication and a logical pragmatic approach will be key, as will a calm methodical approach in outing things back on track and ensuring first class customer satisfaction with our services.