HR Specialist Support Manager
NatWest Group Edinburgh
Join us as an HR Specialist Support Manager
- This is a highly creative and strategic role in which you’ll inform policy creation and development through insights, ensuring that a commercial approach is adopted
- You’ll identify and manage a process for customer and executive complaints, ensuring that learnings are addressed appropriately, and improvements are implemented, utilising customer feedback and MI
- You’ll enjoy great variety and stakeholder engagement as you’ll be leading a team and shaping its strategic direction while adopting a digital first approach to maximise the use of technology to identify opportunities for improvement
What you'll do
We’ll look to you to lead a team of HR specialists, shaping the team strategic direction while embedding a continuous improvement culture that will look for any weaknesses in the current service offering and identify opportunities for improvement.You’ll support case consultants and technical specialists in the management of HR cases including, but not limited to, disciplinary, grievance, absence, and performance management, continually minimising risks.
You’ll also:
- Lead on projects and support journey development initiatives, delivering high value data and insights
- Manage relationships with HR and business stakeholders to ensure that all aspects of HR specialist support contribute to business objectives and quality performance
- Advise business areas on appropriate interventions and ensure resource is deployed effectively to minimise any risk to the bank
- Manage controllable costs across your area through improved ways of working and by creating efficiencies
- Lead, manage, and motivate direct reports to deliver excellent performance through clear objectives and ensure quality, productivity, effective risk management, and team development
- Ensure all direct reports have a stretching training and development plan and encourage involvement, ownership, empowerment, and the opportunity to challenge
The skills you'll need
We’re looking for someone with excellent stakeholder management and leadership skills. You’ll have detailed knowledge of HR policies and procedures as well as Employment Law, and employment tribunals and awards.
As well as this, you’ll need:
- Commercial and regulatory knowledge
- An awareness of HR and business strategies and objectives
- Experience of operational risk management, including records management and regulatory reporting
- Experience in operational customer service delivery with the ability to identify operational problems, understand the requirements of our customers, and provide practical solutions
How we'll reward you
You’ll join on a competitive salary of £54,400.00 - £68,000.00, depending on experience, and in addition you’ll receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.Visit our reward and benefits page for more information on the benefit packages we offer.
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