Outbound Collections Team Manager
Echo Managed Services Walsall
Job Advert
Job Title: Outbound Collections Team ManagerSalary: To £28,000
Location: Walsall
Hours: 37.5 hours per week
Join Echo Managed Services dynamic operations team and drive high performance as an Outbound Collections Team Manager. If you’rean experienced professional with a passion for motivating and leading others, we want you on board. Make a real impact with us and
take your career to the next level!
The Role:
An exciting opportunity has arisen for an experienced Outbound Collections Team Manager to become a key part of the team throughmotivating and driving high performance within your team in order to meet and exceed our contractual debt targets.
Key Responsibilities:
- Day to day management of our Outbound Collections and income maximisation team within our busy contact centre
- Motivate and develop a team of 10 by ensuring regular communication and engagement through 1:1s, feedback, recognition and
- Drive productivity and performance against contractual and operational targets
- Ensuring right party contact to plan / payment rates are at acceptable levels
- Identify opportunities to continually improve the Customer journey and support on development of Collections strategies
- Provide recommendations and take relevant actions to mitigate any issues that impact the quality of the overall Customer
- Manage performance and adherence of team members identifying any training and/ or coaching opportunities
- Coach and develop existing team members to drive a high-performance culture
- Manages escalated Customer issues that are not resolved at the team member level
What you’ll need:
The successful candidate will have proven experience of leading a team in a Collections environment with the use of a dialler- You will have an understanding of excellent customer service, the ability to drive performance, coach and inspire others to
- You will need to be a leader who is a positive role model for a team of advisors, as well as being flexible and organised, with
- Having strong communication skills, you will be people and team orientated with the ability to build strong relationships
- Hands-on and commercially orientated, you will be attracted to this opportunity to build a strong team that exceeds contractual
targets within the Collections arena
You’ll work 37.5 hours per week on a rota basis to cover the opening hours of the Centre, working approximately one Saturday inthree (dependant on outbound collections needs)
What you’ll get in return:
- Pension scheme with employers’ contribution
- 20 days holiday
- Gym on site
- Cycle to work scheme
- Employee recognition scheme
- Focus on learning and development
- Passionate about career development and training
- Social events
Birmingham, 3 mi from Walsall
Overview:
Job Title: Cluster Team Manager (Must be a driver)
Hours of Work: 37.5 hours per week
Salary: 30k per anum
Reporting to: Area Registered Manager
Location: Birmingham B31
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