NatWest - Bankline Direct Digital Product Manager

• We’re looking for someone to lead the design and digital delivery for our organisation through digital experiences, propositions, capabilities, and releases
• Day-to-day, you’ll work collaboratively to provide effortless and end-to-end customer experiences to improve delivery agility and value for end state customers
• This is your opportunity to show your leadership and resilience in a role that will have you focus on flow and frequent delivery of business value in line with our vision and purpose

What you’ll do

In this role, you’ll own the platform vision and roadmap to create a prioritised backlog to improve customer experiences, bring propositions to pilot and identify opportunities. That way you can provide insights that will have the greatest impact on digital experiences.

We’ll expect you to identify digital experiences that can better meet our customers' needs at key moments and resolve pain points, taking into account research on our NPS, complaints analysis and commercial and risk requirements. You’ll also drive continuous improvement across the domain.

You’ll also be responsible for:

• Developing a collaborative working relationship with all stakeholders across multiple franchises and functions to the benefit of the business
• Creating the strategic roadmap from the experience backlog based on business priorities to provide a clear delivery vision to the teams
• Making sure teams maintain the release train, including plans and estimation, managing interdependencies and cross team synchronisation
• Improving processes, supporting automation, and helping improve the deployment and management phases of the delivery lifecycle
• Effectively escalating to address blockers, constraints and risks and issues resolution to provide the smooth delivery of initiatives
• Driving return on investment by ensuring the product meets customers' needs and supports C&I commercial targets

The skills you’ll need

To be successful in this role, you’ll have the ability to define and implement strategic direction for future customer experiences. You’ll also have knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research.

We’ll expect you to have an understanding of experience management, including journey mapping, UX and funnel management. You’ll also have experience of design methodology to execute strategic propositions.

You’ll also need:

• Experience of developing creative thinking and innovative, impactful customer experiences and the ability to adapt to quickly changing environments
• Good understanding of how our customers use host to host channels including File, SWIFT and Application Programming Interfaces (API’s)
• Experience of working with corporate or agency banking customers and the bank teams who support them, including sales, support, and operations
• Good communication skills and commercial acumen to help engage colleagues at all levels and experience in digital delivery, operations, corporate sales and origination
• Proven ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers
• Knowledge or experience of working with Corporate Treasury Management (TMS), Enterprise Resource Planning (ERP) systems or Fintech’s