Administration Support Officer

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

https://www.penninecare.nhs.uk/values

Job overview

This is a fantastic opportunity for a highly motivated, enthusiastic and flexible individual to join the Administration Team for the Stockport Community Mental Health Team East.

This role requires a highly organised person with the ability to prioritise their workload, work in a calm and effective manner and communicate well at all levels.

In this vital role you will provide comprehensive confidential administrative services. Work is varied, interesting and sometimes challenging and requires someone who has a strong work ethic and a desire to work in a fast paced environment.

Main duties of the job

Main aspects of the role will be to triage telephone enquiries, data inputting, typing of letters, scanning and uploading documents and running busy outpatients clinics. You will also be assisting with the co-ordination of meetings, arranging and taking minutes at meetings as required.

With your previous experience of working in a busy office based environment you should have the ability to demonstrate accurate working and be able to work well as part of a team.

The administration team is a very friendly team and the work is varied and interesting.

Working for our organisation

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed job description and main responsibilities

For more detailed information please see attached job description and person specification, any questions or informal visits please contact details below

Person specification

Knowledge

• Understanding confidentiality
• Understanding admin processes

Experience

• Significant admin experience, including Microsoft Office

• Reception / face to face experience
• Minute taking

Skills and Abilities

• Ability to work flexibly and to prioritise workload
• Good verbal and written communication skills
• Ability to communicate with service users
• Ability to work as part of a team and individually
• Ability to competently use and modify a database
• Good organisational skills
• Ability to form produce working relationships with multi -disciplinary staff

Education/Qualifications

• Good level of secondary education
• NVQ 2 Level knowledge and skills or relevant experience

• Experience of PARIS

Hints and tips for completing your application can be found here.

Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

What happens after your application has been received?

You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.

What happens if I am offered the position after interview?

The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.

What pre-employment checks will I need to complete?

By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to NHS Employment Check Standards. The checks are:

• Identity verification
• Right to work check
• Disclosure and barring service (DBS)/Criminal record check (dependent on role)
• Professional registration and/or qualification check
• Occupational health assessment
• Employment history and reference validation

All applicants external to NHS will be required to provide HMRC employment history to cover the most recent three years. This information will used to validate employment history and references as part of pre-employment checks.

If you are offer a position with is and you require sponsorship to support your right to work, we will review your eligibility in line with government guidance. If the role you have been offer is not eligible for sponsorship, and you are not able to evidence your right to work, your conditional offer could be withdrawn.

What happens when pre-employment checks are complete?

Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.

• We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
• If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
• If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
• Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
• We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.

We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure you application is considered, please submit at the earliest opportunity.