Customer Service Agent

Customer Service Agent

Start Date: 2nd December 2024

Working Hours: Monday - Friday 09:00 - 17:30

Salary: £24,500 plus 25 days holiday and a fantastic range of benefits

The Role:

As a Customer Service Agent, you will engage with customers over the telephone, addressing their questions, resolving any complaints and providing essential support or their account.

Duties:

• Handling inbound queries relating to a wide range of topics
• Updating customer information, processing account changes
• Investigating and responding to internal and external requests accurately and efficiently.
• Planning and prioritising allocated workloads in alignment with agreed service standards.
• Ensuring strict adherence to processes, policy and regulation.
• Identifying opportunities for process improvements and efficiencies.

Essential criteria:

• Previous experience gained within a telephony-based role is essential (experience within the financial services/mortgage industry would be advantageous).
• Experience of working in a target driven customer focussed environment.
• Effective communication skills - both verbally and in writing.
• The ability to identify and support vulnerable customers.
• The ability to probe and question as well as show empathy to customers.
• Strong objection handling skills
• Proficient in Microsoft Office applications and the ability to navigate multiple systems, whilst speaking to customers over the telephone.
• The ability to support and embrace change whilst adopting a positive attitude.
• Attention to detail and accuracy.
• Please note that we can only consider your application if you are available to start on the 2nd December 2024 and to ensure you get the most out of our training, we ask that you avoid taking annual leave during the first 7 weeks. You will be on annual leave on the public bank holidays and Friday 27th December.

As this is a remote position, you should ensure you have a suitable working environment at home, the company will provide a working from home kit including laptop/headset etc. You just need a decent internet speed.

In return you will receive :

• Fully remote position – no commuting to the office!
• Company bonus scheme - 7.5%
• Starting Annual leave of 25 Days, increasing over service
• Competitive pensions scheme
• Private medical insurance – (salary sacrifice scheme)
• Life Assurance from the first day
• Excellent Employee Assistance Programme

And more!

If this role is suitable for you and you meet the above essential criteria, please click on the apply now button below!