[ref. s40793520] Customer Data Partner
Customer Data Partner
About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action.We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
As a Customer Data Partner, you will work collaboratively with partners such as the rest of Commercial Capabilities, global/regional commercial brand teams/marketing, commercial divisions and affiliates, Medical Affairs, Clinical and Development, Digital X / Information Systems, Ethics and Compliance, Privacy and Legal teams as well as third-party vendors, in an Agile way of working.
In this role, you will play a critical part in the Data Strategy team and will be responsible for end-to-end ownership of KEE/KOL and customer data in commercial including strategy, vision, roadmap, delivery, operations, and integration as well as uncovering opportunities to help Astellas get best out of KEE/KOL and customer data.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.
Key Activities for this role:
- Develop KEE/KOL and Customer Data frameworks in partnership, continuously ideate, experiment, and innovate to disrupt methodologies/processes/experiences.
- Own, develop, and execute vision, strategy, and roadmap of KEE/KOL & customer data, deliver capabilities and BAU operations as well as business architecting on this area.
- Lead the development of capabilities for a connected landscape in partnership with various teams to deliver value.
- Identify value propositions, ensure value driven by KEE/KOL and customer data is clearly defined and can be measured, story tell the measured success.
Essential Knowledge & Experience:
- Substantial data experience in the pharmaceutical industry in the commercial domain.
- Hands-on experience with KEE/KOL Data, Customer Master Data Management, CRM and getting insights out of them.
- Deep experience with end-to-end business ownership of data capabilities/products and processes in data strategy as well as a sound technical understanding.
- With Excellent verbal/written communication skills have strong interpersonal skills with the ability to effectively interact with all levels of employees including senior management, able to effectively influence and deliver results
- Experience with data privacy protection and solid experience with data lifecycle management, data management and data governance
Preferred Knowledge & Experience:
- Agile Experience
- AI / Gen AI experience and Data Science experience
Education/Qualifications:
- Bachelor’s degree in computer science or other quantitative discipline
Additional Information:
- This is a permanent, full-time position.
- Position is based in the United Kingdom.
- This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in our Addlestone office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.